Tenant Service Officer

Company Description

ROSACO M&E Construction Joint Stock Company (ROSACO M&E JSC) is a leading electromechanical engineering firm with over 31 years of experience. Established in 1993 and based in Ho Chi Minh City, Vietnam, the company specializes in consulting, designing, constructing, and installing civil and industrial air-conditioning and ventilation systems. Since 2005, ROSACO has expanded its expertise to include management and operation of high-rise buildings, including the Saigon Finance Center (SFC) Building. With a history of collaboration with key sectors like the Ministry of National Defense, ROSACO is recognized for its trusted reputation and strong market position.

Receptionist Duties:

• Guest Relations: Greet and direct visitors to the appropriate departments or locations.
• Switchboard Management: Handle incoming calls, provide information, and address customer inquiries.
• Correspondence: Receive incoming mail/parcels from couriers and distribute them to tenants/clients.
• Lobby Management: Oversee the cleanliness and security of the building lobby; ensure all equipment in the lobby area is in good working condition.

Customer Service:

• Issue Resolution: Receive, process, and coordinate with the Technical Department to resolve tenant inquiries, requests, and complaints.
• Communication: Handle all correspondence and direct interactions with tenants; manage and address any violations of building regulations.
• Contract Management: Manage and monitor tenant lease agreements, including processing contract renewals.
• Event Planning: Collaborate with the Technical Department to plan and organize annual building events (e.g., Lunar New Year, Christmas, etc.).
• Financial Tracking: Issue invoices and monitor all income and expenditures related to building operations.
• Facility Coordination: Coordinate with the Technical Department regarding tenant fit-outs or premises handovers.
• Parking Management: Oversee and control the ground floor and basement parking lots.
• Reporting: Update, track, and provide statistics on the building's office leasing status.

• Gender/Appearance: Male; professional and well-groomed appearance with a clear, pleasant voice.
• Language: High proficiency in English communication.
• Experience: Minimum 1 year of experience in a similar role.
• Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Bonuses: 13th-month salary and performance-based bonuses for holidays and New Year (subject to company performance); gifts for birthdays, weddings, and funerals.
• Health: Annual comprehensive health check-ups.
• Travel: Annual domestic and international company trips.
• Insurance: Full social insurance (BHXH) and accident insurance coverage as per State regulations.
• Allowances: Daily lunch allowance.
• Work Environment: Modern office with high-quality equipment and facilities.