The Technical Training Manager is responsible for designing, implementing, and managing after-sales technical training programs to ensure the technical competency of dealer networks and third-party partners in line with VinFast's global standards.
Key Responsibilities
- Develop training strategies, roadmaps, and annual training plans for after-sales technical functions in alignment with VinFast's product portfolio and market expansion.
- Develop, localize, and continuously improve technical training content; ensure the quality, accuracy, and consistency of all training materials across markets.
- Deliver technical knowledge transfer programs through online and/or in-person training sessions for dealers and third-party partners.
- Build, develop, and manage internal technical trainers, including classroom observation, competency assessment, and periodic teaching qualification reviews.
- Organize technical assessments, skill competitions, and certification programs; manage the issuance and governance of technical certifications.
- Monitor and evaluate post-training effectiveness through trainee feedback, competency assessments, KPIs, and continuous improvement initiatives.
- Collaborate closely with After Sales, Technical, Quality, and other cross-functional teams to ensure alignment and effectiveness of training programs.
RequirementsQualifications
- Bachelor's degree or higher in Engineering (Automotive, Mechanical, Electrical/Electronic, Automation, or related fields).
- Proven experience in technical training management, preferably within automotive, manufacturing, or after-sales service environments.
- Strong knowledge of training frameworks, competency assessment, and technical certification systems.
- Demonstrated ability to manage teams and work effectively with dealer networks and external partners.
- Excellent communication, presentation, and facilitation skills.
- Willingness to travel as required.
BenefitsWhy Join VinFast
- Work in a fast-growing, high-tech, global automotive environment.
- Play a key role in building a world-class after-sales technical training system for an international EV brand.
- Competitive compensation and comprehensive benefits.
- Career development opportunities with exposure to international teams and experts.
