Technical Support Specialist

Responsibilities

- Working on the customer's M365 system for operation & maintenance

- Azure Administrations: Implement, monitor, and maintain Microsoft Azure solutions, including major services related to compute, storage, network, and security.

- Use PowerShell to create automation tools that support Exchange Online, Azure AD modules

- Administration, support, and configuration of M365 for user

- Troubleshooting various M365 issues

- Support object: Teams, EXO, SPO, OneDrive, Intune, Yammer...

- Working time: 24/365 support (working shift rotation)

- Willing onsite in Japan for 3 months and then back to offshore Vietnam for operation

Qualifications

- College graduated or higher in computer Science, IT, Engineering or related fields

- 3+ years of developing/maintain software application or IT Software support experience in general

- With solid Infra background, strong understanding of servers, Azure Active Directory/AD, Cloud (Azure, AAD Connect, SSO).

-To have experience/Understanding of M365

- Automate and customize scripts using PowerShell, PowerAutomate.

- Strong understanding of operating systems, software, and devises

- Help desk experience and ability to provide technical and end-user support

- Good in English (reading/writing/speaking); having Japanese language is preferred

- MS Certification is plus

- ITIL process knowledge and experience is plus.