Technical Support Representative

Responsibilities:

- Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.

- Produce high-quality documentation and distribute it to the appropriate team members and technical lead.

- Sticks to service responsibilities to reach high performance standards.

- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft never put customer PII at risk.

Requirements:

- Have at least 1 year's working experience in Global customer-facing roles.

- Excellent spoken English is a must.

- Excellent customer service skills

- Passion and desire to develop in the IT industry

Benefits:

-Competitive salary depending on experience (19.000.000 - 24.000.000 VND)

- 90% contribution of the gross salary to social insurance from the company side

- Full salary during the probationary period

- 12 days of annual leave, 8 days of sick leave

- Annual Health Checkup

- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)