At Fronius, we are driven by innovation, quality, and strong partnerships. For our strategic business segment Welding, we are looking for a dedicated and service-oriented professional to strengthen our network in Vietnam.
In this role, you will act as a key link between Fronius and our local representatives and partners, ensuring outstanding technical support, high-quality service, and strong, lasting relationships.
This is a fully remote, home office-based position, open to candidates located in the Ha Tinh region.
Responsibilities
- Serve as the first point of contact for all technical and service-related inquiries
- Provide professional technical support to representatives, partners, and end customers
- Identify and resolve technical issues efficiently and sustainably
- Build strong relationships and collaborate closely with Fronius representatives and sales partners
- Gather valuable market and customer feedback and share insights internally
- Ensure compliance with Fronius sales and service guidelines, including the strategy of our business segment Welding
- Support and organize regional events, exhibitions, and trade fairs
- Plan and deliver training sessions for internal teams and external stakeholders
- Handle customer inquiries (existing and potential) with a solution-oriented mindset
- Act as a vital interface between Fronius International GmbH and regional partners
- Distribute relevant market and product information within the organization
- Ensure high-quality system offers (OK point quality assurance
Requirements
- Technical qualification in a metalworking field such as pipeline construction, steel engineering, machine construction, shipbuilding, etc.
- Extensive knowledge of MMA, TIG and MIG / MAG welding processes
- Basic knowledge in robot handling
- Electrical knowledge would be an advantage
- Good sales and communication skills as well as a customer-oriented attitude
- Willingness to travel (national and international)
- Driving licence for motorcycles
