Technical Service Specialist

Salary: Competitive and based on experience

Location: HCMC

Keywords: customer relations, business analysis, problem-solving, adaptation, technical acumen, continuous learning, communication, collaboration, presentation skills

An exciting opportunity has arisen for a Technical Service Specialist to join a leading chemical solutions provider in Ho Chi Minh City. This role is perfect for someone who thrives on building meaningful connections with customers, sharing technical expertise, and supporting the growth of innovative products in the polymer and masterbatch industries. You will be at the heart of technical support, working closely with both internal teams and external clients to ensure optimal product performance and customer satisfaction. The organisation offers a supportive environment that values collaboration, continuous learning, and professional development. With flexible working opportunities, comprehensive medical insurance, and a commitment to employee wellbeing, this is an ideal position for those looking to advance their career in a nurturing and inclusive setting.

• Be part of a collaborative team that values knowledge-sharing, empathy, and open communication across departments.
• Enjoy flexible working opportunities and comprehensive benefits including medical insurance and statutory entitlements.
• Work in an environment that encourages continuous learning, personal growth, and the chance to make a real impact on product innovation and customer success.

What you'll do:

As a Technical Service Specialist based in Ho Chi Minh City, you will play a pivotal role in bridging the gap between technical expertise and customer needs. Your day-to-day activities will involve engaging directly with clients from the polymer and masterbatch sectors, offering advanced support that ensures optimal use of products across diverse applications. You will deliver hands-on training sessions designed to empower customers with practical knowledge while also monitoring product performance in real-world scenarios. By gathering feedback from the field, you will contribute valuable insights that drive continuous improvement initiatives within the organisation. Your ability to communicate complex technical concepts clearly will be essential as you prepare detailed reports and collaborate with cross-functional teams. In addition to supporting existing products, you will have the opportunity to promote new offerings, participate in market assessments, and help shape strategic decisions that keep the company at the forefront of industry developments. Success in this role means not only resolving technical challenges but also nurturing strong relationships built on reliability, empathy, and shared goals.

• Recommend suitable products tailored to specific applications and customer process conditions by leveraging your deep understanding of performance characteristics.
• Act as a dependable liaison between production teams and customers to ensure clear communication regarding capabilities and limitations of products.
• Conduct detailed product and technical training sessions for customers to enhance their understanding and effective application of solutions.
• Collaborate with customers to optimise process conditions, ensuring products perform at their best while fostering long-term relationships built on trust.
• Monitor product performance in real-time settings, providing actionable feedback that supports ongoing improvements and customer satisfaction.
• Collect technical information and samples for laboratory analysis, actively participating in complaint investigations to resolve issues efficiently.
• Prepare comprehensive technical reports documenting all customer interactions, troubleshooting processes, and outcomes for future reference.
• Promote new products to customers by assisting with validation processes and supporting successful implementation into their operations.
• Identify opportunities for product innovation or process improvement by analysing market trends and emerging requirements.
• Work closely with commercial, quality control, and research & development teams to ensure technical support aligns with broader business strategies.

What you bring:

To excel as a Technical Service Specialist in this role, you will bring proven experience from the chemical or polymer sector-particularly within masterbatch or pigment applications-alongside a robust educational background. Your established network within relevant industries will allow you to quickly build rapport with key stakeholders while your fluency in English ensures seamless communication across borders. You are known for your empathetic approach when addressing client concerns; your analytical mindset helps you identify root causes swiftly while maintaining composure under pressure. Your collaborative spirit shines through when working alongside commercial or R&D colleagues on joint projects. A passion for continuous learning keeps you up-to-date with industry advancements so you can offer informed recommendations that benefit both customers and internal teams. Your attention to detail is evident in every report you produce while your adaptability allows you to thrive amidst changing priorities or market demands.

• Bachelor's Degree in Chemistry, Polymer Science, Chemical Engineering or related fields is required for this position.
• A minimum of five years experience providing technical service within Masterbatch, Pigment, Polymer or similar industries is essential.
• In-depth knowledge of the Masterbatch market within Vietnam is necessary to effectively serve local clients.
• A well-established customer base within Polymer or Masterbatch industries will enable you to hit the ground running.
• Excellent communication skills are vital for both spoken and written English when interacting with diverse stakeholders.
• The ability to remain calm under pressure ensures consistent delivery of high-quality service even during challenging situations.
• Demonstrated dynamism, self-motivation, problem-solving abilities, strong interpersonal skills, service mindset, professionalism and coordination skills are highly valued.
• A goal-oriented approach combined with sound business acumen supports effective decision-making aligned with organisational objectives.
• Proficiency in computer literacy including presentation tools enhances your ability to share information clearly with colleagues and clients alike.
• Experience working within multi-country or multilingual teams is advantageous for navigating complex projects.

What sets this company apart:

This organisation stands out as a trusted leader in chemical solutions thanks to its unwavering commitment to quality management systems and customer-centric values. Employees enjoy access to flexible working opportunities designed around work-life balance as well as comprehensive medical insurance coverage that prioritises wellbeing. The company fosters an inclusive culture where teamwork is celebrated-encouraging staff from all backgrounds to share ideas openly while supporting one another's professional journeys. Ongoing training opportunities ensure everyone remains knowledgeable about industry trends while generous policies reflect genuine care for each individual's growth. By joining this team, you become part of a network dedicated not only to delivering outstanding results but also nurturing lasting relationships built on respect, kindness, and mutual success.

What's next:

If you are ready to take your career forward by making a meaningful difference in technical service excellence within the chemical industry, this could be your next great move!

Apply today by clicking on the link below-your journey towards an impactful new role starts here.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.