Company: Saigon Medical Equipment And Technology Joint Stock Company (SAGOMED) Location: No. 21, Street 31C, Binh Trung Ward, Ho Chi Minh City
Working Hours: 08:00 AM – 05:00 PM | Monday to Friday, and alternating Saturdays
Department: Technical | Type: Full-time | Location: HCM Headquarters
Company Overview: SAGOMED is a leading provider of Medical Solutions for hospitals and healthcare facilities in Vietnam. We offer an integrated ecosystem of solutions, including medical equipment, hospital infrastructure, automation, and healthcare IT. We partner with hospitals throughout the entire project lifecycle—from consulting, design, and technology selection to implementation and operational optimization.
Our mission is to support healthcare organizations in building modern, safe, and sustainable systems. We are currently seeking an experienced Service Manager to comprehensively manage our Technical Service operations, covering installation, testing and commissioning, handover, warranty, maintenance, troubleshooting, and after-sales technical support, ultimately elevating our service quality and customer satisfaction.
I. POSITION OBJECTIVE
To master and manage the entire lifecycle of Technical Services: from project implementation, installation, warranty, and troubleshooting to the expansion of after-sales service packages, aiming to deliver an outstanding customer experience.
II. JOB DESCRIPTION
1. Team Leadership & Operations
- Plan, allocate personnel, and coordinate engineers for specific projects and service contracts.
- Monitor progress, quality, and safety standards; directly train and elevate the technical team's capabilities.
- Standardize and continuously improve the department's Standard Operating Procedures (SOPs).
2. Project Implementation
- Supervise and lead site surveys, installation, testing & commissioning, acceptance, and equipment handover at hospitals.
- Coordinate directly with internal and external stakeholders (Sales, Project Management Board, Contractors, and Manufacturers/Partners) to ensure projects are completed on schedule and meet technical standards.
3. Maintenance & Troubleshooting
- Develop periodic maintenance schedules; closely monitor the warranty and repair processes.
- Directly step in to resolve complex technical issues beyond the capacity of junior staff. Perform root-cause analysis and propose preventive solutions.
4. Service Business Development
- Proactively identify the needs of existing customers to consult on solutions such as Annual Maintenance Contracts (AMC), equipment upgrades, and spare part replacements.
- Collaborate with the Sales team to prepare quotations, close after-sales service contracts, and train customers on optimal equipment operation.
III. CANDIDATE REQUIREMENTS
- Education: Bachelor's degree in Biomedical Engineering, Electrical/Electronics, Mechatronics, Automation, or a related field.
- Experience: A strong background in medical device engineering with at least 7 years of experience, including a minimum of 2-3 years in a Managerial or Team Leader role. Hands-on experience with hospital projects is highly preferred.
- Core Skills: Excellent problem-solving abilities, sharp project management skills, and a strong customer service mindset.
- Language: Proficient in technical English (capable of communicating directly with international manufacturers and translating technical documents).
- Attitude: Willingness to travel, hands-on readiness for site work, and the ability to thrive under high pressure.
IV. BENEFITS & PERKS
- Income: Competitive salary (negotiable based on capability) + 13th-month salary, seniority bonus, and Holiday/Tet bonuses.
- Healthcare: 24/7 accident insurance. Special perk: Premium Healthcare Insurance (Care) for employees with over 1 year of service. Full compliance with statutory Social, Health, and Unemployment Insurances.
- Career Development: An empowering work environment with opportunities for intensive training, overseas study, and direct collaboration with foreign experts.
- Life Welfare: Comprehensive care for personal milestones (birthdays, weddings, illness); dedicated gift policies for employees children (Mid-Autumn Festival, Children's Day, Scholarships).
- Culture & Facilities: Complimentary pantry (tea, coffee); annual team-building trips; highly active and engaging corporate Sports Clubs (Running, Football).
