Location – KL Sentral, Malaysia
Language- Vietnamese
Position - Technical Sales Specialist
Job Type - Permanent Position (Full Time)
Working Hours- 9:00 am to 6:00 pm Monday to Friday
Job Description
Responsibilities-
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Eligibility Criteria-
- Atleast Diploma or Degree (IT/ Computer Science/ Engineering).
- Good English Command (B1 or B2)
