Company Description
EPI Vietnam Technologies Co., Ltd is a leading distributor of electronic components and solutions in Vietnam. We serve a wide array of customers, including almost all top R&D customers in Vietnam, from early design stages to prototype and mass production. Our dedicated team includes Technical Sales, FAE, Purchasing, Sourcing, Warehouse, and Customer Services professionals to provide comprehensive support, including components, PCB, and PCBA services.
Job Description
1. Technical Consulting and Customer Care
- Receive and analyze customers technical requirements.
- Present and explain product specifications and features.
- Address technical inquiries quickly and accurately.
- Monitor customer status and update feedback information.
2. Customer Development and Sales Promotion
- Proactively seek out potential customers and build client relationships.
- Schedule meetings, deliver presentations, and negotiate with customers.
- Prepare and send quotations as requested.
3. Internal Coordination and Reporting
- Communicate with the technical team to handle complex requests.
- Coordinate with suppliers to resolve technical issues.
- Track the progress of complaint resolution and provide customer feedback.
- Submit periodic reports as required by management.
Qualifications
- Technical Sales and Sales skills
- Excellent Communication and Customer Service skills
- Technical Support skills
- Ability to work collaboratively in a team environment
- Bachelor's degree in Engineering, Electronics, or a related field
- Experience in the electronics components industry is a plus
