About The Opportunity
VictoriaMetrics is a fast-growing company revolutionizing open-source monitoring and observability solutions. We're trusted by enterprises and the open-source community alike to provide high-performance, scalable solutions. We operate in a dynamic, startup environment where innovation and customer satisfaction are at the core of what we do.
As our
Support Department evolves, we are looking for a highly skilled and motivated
VictoriaMetrics Expert to join our
Expertise Center team. This role is for an experienced specialist with a strong background in development and/or high-level systems engineering. We need a specialist with a proven track record of deep technical analysis who will focus on building our internal technical expertise to provide first-class assistance to our enterprise clients, develop internal monitoring, and create tooling.
Role Overview:
Your responsibilities as a VictoriaMetrics Expert will include:
- Taking deep dives into complex customer issues, reproducing them in sandbox environments, including under load.
- Work closely with the development team to resolve identified problems.
- Creating and developing internal tooling to improve observability, automation (e.g., problem detection, AI integrations), and overall operational efficiency.
- Developing internal monitoring, creating runbooks, dashboards, and guides.
- Handling problem management: performing root cause analysis and driving long-term solutions, including creating artifacts (docs, runbooks).
- Building and maintaining the internal knowledge base to support other teams.
- Collaborating with other teams (engineering, customer success, solution engineering) to address complex issues and contribute to product improvement.
- Participating in critical incident resolution with a focus on rapid mitigation followed by root cause analysis.
- The preferred time zone for this position is GMT +5 – GMT +9.
- We operate in a fully remote setup with a flexible schedule. This is a contract position (a service agreement with a US entity; self-employed or sole proprietor status is possible).
Key Qualifications:
- Required Experience:
- A minimum of 4-5+ years in a senior technical position, such as Software Developer, SRE, Performance Engineer, or Systems Engineer role.
- Technical Skills:
- Advanced troubleshooting skills.
- 2+ years of professional experience with Go.
- Practical experience with Kubernetes (K8s).
- Knowledge of Linux (advanced knowledge is a plus).
- Understanding of IT infrastructure and troubleshooting distributed systems.
- Soft Skills:
- Excellent communication skills, able to clearly explain complex technical concepts in English.
- A passion for solving complex technical problems and building expertise.
- A sense of responsibility and urgency working with external customers.
- A quick learner with a proactive attitude and a passion for problem-solving.
- Startup Mindset:
- Comfortable with evolving processes and the need for flexibility.
Preferred Qualifications:
- Experience with VictoriaMetrics or other time-series databases/monitoring tools (Grafana/Prometheus).
- Familiarity with VictoriaLogs or other log storage and analysis platforms is a strong plus
- Experience with open-source technologies and community engagement.
About VictoriaMetrics:
We are the company behind the popular open-source, high-performance time-series database and monitoring solution: VictoriaMetrics. We've recently introduced our open source logs management product, VictoriaLogs, as well as the brand-new VictoriaTraces. Fortune 500 companies use our products as their core monitoring & observability solutions. Our services are used by Spotify, Hubspot, WIX, Grammarly, CERN and thousands of others. Our open source products have been downloaded 1B+ times to date. We are a profitable company with a fully remote team distributed worldwide.
Interview Process:
- Introductory Video Call (30 min): Meet to discuss your experience and fit and clarify role and expectations.
- Technical Interview (1 hr): A deep dive into your technical skills with our team.
- Call with founders (optional, 30 min): An extra session, if needed.
- Offer: Embark on your journey with VictoriaMetrics.
Please note: this position is designed for Independent Contractors with their own registered business entity
