Location: HCM City, Vietnam
Employment Type: Full-time
Experience: 5+ years
Languages: Fluent English; Russian is a strong advantage
Jade Halo Bridge (JHB) is looking for an experienced Technical Consultantto provide remote technical consultation and support to international clients.
This role is ideal for a network/IT professional who can understand technical issues, handle support tickets, troubleshoot infrastructure problems, and recommend practical network administration solutions to customers.
Key responsibilities:
- Provide remote technical consultation and support to international clients regarding network administration and IT infrastructure.
- Receive, review, and respond to technical support tickets submitted by clients.
- Analyze reported technical issues, identify potential root causes, and recommend appropriate solutions.
- Provide clear technical guidance and troubleshooting instructions to clients remotely.
- Advise clients on network configuration, server systems, operating systems, software, and related IT infrastructure.
- Troubleshoot network, hardware, software, and system-related issues remotely.
- Support clients with network administration, system availability, access management, and information security matters.
- Review client requirements and recommend practical technical solutions based on their environment and needs.
- Follow up on open tickets and coordinate with relevant technical teams when escalation is required.
- Communicate technical findings, troubleshooting steps, and recommended solutions clearly to international customers.
- Maintain accurate records of technical issues, solutions, and relevant documentation.
- Prepare technical reports and documentation when required.
Requirments
- Minimum 5 years of relevant experience in Network Administration, IT Infrastructure, Technical Support, or a related field.
- Experience handling technical support requests or tickets.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to understand a client's technical issue and provide practical recommendations remotely.
- Fluent English, both written and spoken, with the ability to communicate technical information clearly to international clients.
- Russian language proficiency is a strong advantage.
- Strong communication and customer-service skills.
- Ability to work independently in a remote environment and manage multiple client requests.
Please send your CV and cover letter to [Confidential Information] with the subject line: Technical Consultant - Your Full Name
