Location: Victory Tower, 318-320 Nguyen Oanh, Go Vap Ward, HCMC
Experience: Middle
Type: Full-time / Hybrid
Silicon Stack is a fast-growing Australian digital development, consulting, and creative agency with a strong global presence. We are a trustworthy and credible technology partner, known for our can-do attitude and expertise in cutting-edge technology. Our company is a premium development partner in industries like Automotive, Agriculture, Retail, and Manufacturing, specializing in ERP and CRM solutions. With over 200 staff across offices in Australia, Vietnam, and India, we continue to expand steadily. Our passion is to transform our clients ideas into reality through innovation and quality-driven solutions.
Our fast-growing business is hiring a full-time Business Analyst for an IT project, which is serving Australian and global customers. Ideal candidates should have experience in web and mobile application analysis. You can expect to work with a talent senior developer team. The role is providing you opportunities to challenge yourself with technical skills while receiving training and support from our team and management.
Requirements:
- From 4-5+ years as a Business Analyst
- Fluent in English to communicate with global stakeholders
- Strong knowledge of IT systems
- Experience working with SQL
- Well rounded analytical skills and strong problem-solving abilities
- Ability to interact with a range of stakeholders and maintain good relationships
- Ability to multitask
- Demonstrated ability to maintain accurate electronic and manual records.
- Documenting business requirements.
- Good analytical skills and an inquisitive mind
- Strong communication skills in both verbal and written English to liaise with stakeholders
- Strong initiative, accountability and leadership qualities
- Experience in leading/mentoring a team is a plus
Responsibilities:
NonCore App BA:
- Work closely with the business owner to deliver the projects and features
- Initiate and support Agile development of scrum multi-function teams
- Gathering and analyze the requirements from business owner
- Actively participate in Agile processes including planning and estimation
- Work closely with User Experience specialists, designers, developers, and testers to provide clarification when required
- Organize a weekly meeting for Non-Core Supply Chain and OPS project
- Create formal user stories based on functional and non-functional requirements
- Make sure ServiceNow is up to date
NonCore App Maintenance & Support:
- Handle SNOW tickets
- Respond in a timely manner to service issues and requests
- Talk to team members or clients/stakeholders through a series of actions, either MS Team, Email, or over the screen share, to help resolve issues
- Provide support, including procedural documentation and relevant reports
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion
- Prioritise and manage many open cases at one time
- Rapidly establish a good working relationship with other teams and end-user, such as software developers
- Resolve Source Code Issue
- Optimise Application Code
- Release new functions/changes
- Ensures prolonged life of a system
- Improve reliability of the application
Benefits:
1. Compensation and benefit package
- Attractive salary and benefits
- Annual leave and 5 days of sick leave
- 13th-month salary and Annual Performance Bonus
- Premium healthcare packages
- Allowance for project team activities
- Extra benefits for long-term employees
2. Exciting career and development opportunities
- Large-scale products and projects with high reputation clients with related industries which is beneficial for your career plan.
- Clear roadmap for career advancement in both technical and leadership pathways
- A solid talented team behind you – great people who are passionate and proud of their work.
3. Friendly and English-speaking working environment
- Laptops provided.
- Well-equipped & modern office with fully stocked pantry
- Sponsored sports activities.
- Friendly environment, great working location, extra leave days, working from home.
- English working environment, Australian and global clients, onsite opportunities in Australia.
- Flexible working hours - Monday - Friday. Hybrid working model, good work-life balance.
