Job Summary
The Team Leader for Content Moderators is responsible for guiding and developing the moderation team, ensuring adherence to policies, and maintaining high-quality content standards.
Your main responsibilities are:
- Supervise team members and be able to arrange or cover members working shifts if necessary;
- Provide accurate, valid, and complete information by using the right methods/tools;
- Handle clients complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
- Meet personal/team targets;
- Keep records of issues/problems for further investigation;
- Follow communication procedures, guidelines, and policies;
- Work with managers about clients feedback;
- Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Requirements:
- Good command in English;
- Have at least 1 year of experience in customer support, service analysis or content moderation;
- Proficient skills with MS Office and Google Drive;
- Able to join our training session;
- Ability to work on public holidays;
- Having good communication skills is an advantage;
- Able to work on shifts, weekends, and public holidays.
Benefits:
1. Salary and Benefits
- Attractive salary and bonus;
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check,
- Fantastic internal events;
- Paid leave (12 days/year).
2. Working Environment
- We work 40 hours per week;
- International, fun and professional working environment;
- Modern hardware provided by the company (laptop, monitor, etc.);
- Free drinks (coffee, tea, etc.);
- English working environment;
- Training and career development opportunities.
Working time:
- 5 days per week amounting to 40 hours, arranged by the company;
- Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.);
- Able to work night shift.
