Team Lead, Terminal Operations (Gia Binh International Airport)

About Gia Binh

Gia Binh International Airport is a nationally strategic aviation infrastructure project, envisioned to shape the future of Vietnam's aviation sector and serve as a driving force for the development of the aviation economy, contributing to the country's overall economic growth in the era of global integration. The project has been entrusted by the Government and the Ministry of Public Security to Masterise Group—one of Vietnam's leading developers in real estate and infrastructure—to act as the investor partnering with the State in creating a landmark of national significance.

With the ambition to achieve international five-star airport service standards and be ranked among the world's Top 10 airports, Gia Binh International Airport is planned according to a next-generation airport city model. The project is developed as a world-class dual-use aviation hub, playing a strategic role in connecting key economic corridors, enhancing national competitiveness, and making a substantive contribution to the development of Vietnam's economy.

Working alongside Gia Binh International Airport represents a unique opportunity for outstanding individuals to take part directly in a historic national undertaking—where professional expertise, international-standard thinking, and a strong sense of service to the nation are recognized and affirmed, together with broad opportunities for career advancement and long-term professional growth.

Join Masterise Group from the very beginning to build the foundations, define new standards, and create lasting value and legacy for your career, and for the pride of Vietnam.

JOB PURPOSE

The Terminal Operations, Team Lead is responsible for supervising and coordinating day-to-day terminal and ground operations during assigned shifts to ensure safe, efficient, and customer-focused service delivery aligned with airline and airport schedules.

Execute assigned terminal operational plans, coordinates on-shift resources, monitors passenger flows and serviceability, and leads on-site incident responses to restore normal operations in a timely manner. Maintain terminal situational awareness, ensures effective shift handovers, and escalates issues appropriately in accordance with established escalation protocols to minimize operational impact.

KEY ACCOUNTABILITIES

I. Terminal Operations Command & Control

1. Supervise and coordinate the execution of terminal shift activities to ensure continuous serviceability and safe operations.
2. Monitor and manage passenger flow operations, including check-in, boarding, passenger handling, baggage areas, security queues, and hold rooms, implementing on-shift contingency measures to reduce delays and congestion.
3. Allocate and redeploy on-shift operational resources (staffing, stands/gates, equipment) to meet service, security, and safety requirements in line with aviation standards.
4. Make on-shift operational decisions within delegated authority limits and escalate complex or high-impact incidents in accordance with the established escalation matrix.
5. Maintain real-time situational awareness of terminal operations and coordinate timely responses to emerging operational issues.

II. Operational Coordination & Compliance

1. Act as the on-site coordinator for routine operational disruptions and initial incident response, liaising with airlines, ground handlers, security, emergency services, and internal teams to resolve issues.
2. Provide clear, timely communication to relevant stakeholders during disruptions, including managing briefings and updates as required.
3. Support and participate in operational drills and exercises and contribute to post-incident reviews to capture lessons learned and support corrective actions.
4. Monitor operational performance during normal, irregular, and disrupted operations, ensuring compliance with applicable SOPs, regulatory requirements, and company policies.
5. Maintain accurate operational logs and shift handover reports to ensure continuity of operations between shifts.

III. Team Supervision & Development

1. Supervise on-shift teams and coordinate workforce deployment to ensure adequate operational coverage and alignment with operational priorities.
2. Provide on-shift leadership, guidance, and direction to team members to ensure adherence to procedures, safety standards, and service requirements.
3. Support the planning and coordination of shift rosters and workforce assignments in line with operational demands.
4. Provide on-the-job coaching and guidance to team members to support consistent operational performance and service delivery.
5. Support on-the-job training activities and knowledge transfer to ensure team readiness and operational consistency.

JOB REQUIREMENTS

Qualifications & Work Experience:

• Tertiary education in business, operations management, logistics, or related field is preferred. Candidate with substantial relevant experience may be considered in lieu of formal qualifications.
• 3-5 years of experience supporting or managing frontline operations in complex, high-volume, or other mission-critical operational environments.
• 1–2 years in a supervisory or shift-lead role, coordinating on-shift teams and resources
• Demonstrated experience in a supervisory during disruptions or irregular operations, including real-time coordination, issue resolution and escalation.
• Experience working in safety-critical and time-sensitive environments, with exposure to operational procedures, incident response and handover processes.

Certifications & Licenses:

• Relevant airport operations, safety or emergency response training preferred.

Ground handling, airport operations, or aviation related training certifications where available is advantageous