ABOUT DATALOGIC
Datalogic is a global leader in automatic data capture and factory automation, specializing in the design and production of barcode readers, mobile computers, sensors, RFID solutions, vision systems, and laser marking technologies.
With over 50 years of experience, Datalogic has built a strong global presence, owning around 1,200 patents and operating 11 R&D centers across Italy, the USA, China, and Vietnam. The company serves thousands of partners and customers worldwide and continues to grow through strong investment in innovation and a customer-centric approach.
Today, Datalogic employs approximately 3,000 people across 29 offices, with manufacturing and repair facilities in multiple countries. The company is listed on the Italian Stock Exchange (STAR segment) and reported revenue of around €655 million in 2022. Its headquarters is in Bologna, Italy.
JOB DESCRIPTION
We are looking for a Field Service Engineer responsible for supporting product deployment and driving solution innovation.
Key responsibilities include:
- Install, configure, and commission Datalogic equipment at customer sites according to specifications
- Perform preventive maintenance within agreed timelines
- Troubleshoot, repair, and replace equipment on-site
- Provide training to customers on system usage and basic troubleshooting
- Ensure compliance with safety and security procedures
- Provide remote technical support (phone/remote access)
- Escalate complex issues when necessary
- Prepare accurate service and expense reports
- Support pre-sales (technical assessment) and post-sales activities
- Work closely with the sales team to propose suitable technical solutions
- Support product demonstrations, trade shows, and technical presentations
- Assist beta customers and provide frontline technical support
- Coordinate with global technical teams to ensure customer satisfaction
- Be available for regional travel when required
REQUIREMENTS
Education:
- Diploma or Bachelor's degree in Electrical, Electronics, Mechatronics, or equivalent experience
Languages:
- Good command of English and local language
Experience:
- At least 3 years of experience in Transportation & Logistics products or related applications
Technical Skills:
- Understanding of identification (ID) products and demo capability
- Knowledge of machine vision (preferred)
- Familiarity with PC systems and industrial networking
OTHER SKILLS
- Strong team spirit and customer-oriented mindset
- Good mechanical aptitude
- Strong communication, presentation, and problem-solving skills
- Proactive and can-do attitude
- Fluent in spoken and written English
- Travel requirement: 60%
