System Operator - Korean Speaking

About Us:

CJ OliveNetworks Vina is a dynamic and innovative IT company, dedicated to fostering talent and providing exciting growth opportunities. We are currently seeking an enthusiastic and skilled Salesforce Marketing Cloud Administrator to join our team.

Job Description:

·      We are seeking a bilingual IT Support Specialist fluent in Korean and English to handle Level 1 (L1) operations for our Internal Document Encryption System. The primary focus of this role is to deliver high-quality, availability-based user support under strict Service Level Agreements (SLAs).

·      Additionally, as our operations scale up, the ideal candidate will have the opportunity and capability to participate in supervising and managing outsourced L1 Support Agents (vendors) for upcoming 24/365 Contact Center projects.

Key Responsibilities

1. Level 1 System Operations

·      Provide primary (L1) technical support for the internal document encryption system, handling daily user requests (e.g., password resets, basic decryption troubleshooting, and access configuration) based on standard operating procedures.

·      Ensure high responsiveness across multiple communication channels (Hotline, Email, Ticketing, and Chat apps) under an availability-based support model.

·      Drive operations to meet critical SLAs: 2-hour response time and 1-business-day resolution time.

2. HQ Liaison & Communication

·      Act as a reliable bridge between regional users and our Headquarters (HQ).

·      Coordinate closely with HQ Security Teams and System Managers (L2 Support) in both Korean and English when ticket escalations are required.

·      Utilize AI translation tools effectively to support multi-language communication with global users when necessary.

3. Vendor & Project Management Participation (Future Scope)

• Participate in onboarding, training, and supervising outsourced L1 Support Agents (vendors) as new 24/365 Contact Center business models and projects are introduced.
• Monitor vendor agent availability, and overall service quality to maintain seamless operational continuity.

Job Requirements

·      Language Proficiency: Professional working proficiency in both Korean and English (Mandatory) to ensure smooth communication with South Korean HQ and global stakeholders (at least 23 year experience working in Korean & English-speaking positions)

·      Experience: Experience in IT Helpdesk, Technical Support (L1), or working as an IT Liaison/Bridge Engineer, CDN, contact center or help desk is preferred.

·      Skills & Competencies:

o  Basic understanding of corporate IT environments or data security/encryption concepts.

o  Good problem-solving skills with a patient, customer-centric mindset.

o  Leadership potential with the readiness to step up and manage vendor teams/outsourced agents as the Contact Center scales.

·      Standard Working Hours: Monday to Friday, standard business hours (Vietnam Time)

o  Standby Availability: Ensure availability to be reached via telephone or online communication channels outside normal working hours (including weekends and holidays) to coordinate urgent support or handle critical vendor escalations if required.

Why you'll love working here 

1.  Salary and Benefit

·      Attractive salary and benefits. Competitive Basic Salary; 13th Salary; Lunch, Gasoline and Telephone allowance; Incentive Bonus and annual salary review.

·      Premium Healthcare for you, 100% covered by the company. Annual medical checking up to USD 5,000 per year.

·      Full package: Full government social, health and unemployment insurance.

·      Extra bonus per personal event such as wedding, family's funeral, birthday, newborn baby, etc.

·      Paid leave. 12 days per year and 01 day for Company Foundation Day, long service leave.

·      Discount 40% for CJ's brands: CGV Cinema, Tous Les Jours, CJ Food, Meet Master, CJ Market, etc.

2. Working Environment

·      Working time: Monday – Friday. We work 40 hours per week.

·      English working environment: Chance to work onsite abroad and work on challenging GDC projects. Work closely with both Vietnamese and Korean experts.

·      Internal English/ Korean Class: Fully sponsored by the Company after working time.

·      Company trip and team building, football club, dinner party every month. We love playing teamwork games.

·      Free snacks, drinks (tea, coffee, etc.).