About upGrad
upGrad is a global leader in online higher education, empowering professionals to upskill and advance their careers through world-class programs in collaboration with top universities. At upGrad Vietnam, we bring this mission to life locally, helping learners unlock their potential and achieve their goals.
Role Summary
We are seeking a dynamic individual who will play a key role in building and nurturing a vibrant learning community while also managing essential administrative tasks. This role requires a blend of creative thinking to engage learners and support their academic journey, combined with attention to detail in handling administrative functions.
Roles & Responsibilities
Community Building:
- Organize engaging activities, networking events, and online initiatives to strengthen the sense of community among learners in Vietnam.
- Facilitate connections, encourage feedback, and foster a sense of belonging.
- Proactively reach out to students, creating a welcoming environment for communication and engagement.
- Foster a sense of belonging by encouraging student involvement, discussions, and feedback to continually improve the community experience.
Mentorship & Learner Support:
- Provide personalized guidance to help learners navigate their academic and career paths.
- Conduct counseling sessions to help students identify strengths and make informed decisions.
- Address academic and non-academic challenges, offering support and resources for success.
Referral & Resource Management:
- Direct learners to appropriate internal and external resources for specialized support.
- Assist faculty and staff by ensuring students needs align with academic policies.
Customer Service & Support:
- Address learner inquiries regarding programs, services, and registration, ensuring timely responses.
Onboarding & Administrative Support:
- Oversee smooth onboarding for new learners and ensure continuous support throughout their journey.
- Handle administrative tasks such as data management, reporting, and maintaining learner records.
Skills Required
- Experience in academic counseling, student services, or education administration.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Proven ability in event planning, workshops, and community engagement.
- Skilled at building rapport and trust with students, faculty, and partners.
- Knowledge of academic advising, career development, and counseling techniques.
- Strong problem-solving and multitasking abilities.
- Familiarity with educational technologies and online learning platforms (a plus).
Employment Type: Full-time. Working Hours: 9 AM - 6 PM (Monday - Friday).
Working Hours: 9 AM - 6 PM (Monday - Friday).
Location: 170 Tran Quang Khai, Tan Dinh ward, HCMC
