I. Roles Summary / Purpose:
Responsible for supervising daily operational activities, including with forecasting, import-export, monitoring inventory levels, contributing to operational excellence and fulfillment processes, identifying operational risks, and supporting continuous improvement initiatives. This role plays a key part in ensuring smooth operations and helping achieve the company's business goals.
- Line reporting: This position reports directly to the Regional General Manager.
- Line subordinates: This position will directly manage and supervise two staff members—one permanent employee and one intern.
- Work location: VN HCM Office – Floor 1, Floor 2, DaiMinh Convention, 77 Hoang Van Thai, Tan My Ward, Ho Chi Minh City, Vietnam
II. Responsibilities:
1. Demand Forecasting & Inventory Management
- Lead demand forecasting in alignment with Sales, E-commerce, and Marketing teams to optimize procurement and inventory planning.
- Monitor purchase orders and delivery schedules to ensure timely replenishment and minimize out-of-stock (OOS) risks.
- Coordinate with warehouse teams on inventory reconciliation, stock accuracy, and inventory reporting.
- Monitor inventory turnover and identify discrepancies or slow-moving stock for timely resolution
2. Customs, Regulatory Affairs & Product Compliance Management
- Oversee customs clearance activities and ensure compliance with applicable import-export regulations to minimize risks and delays.
- Manage required customs and product compliance documentation, including product declarations, HS codes, secondary labels, and registration files.
- Coordinate product quality inspection, product declaration, labeling, and other regulatory requirements with relevant internal teams and external parties.
- Ensure timely and compliant submission of required documents to relevant authorities.
3. Logistics & 3PL Management
- Supervise import-export shipment schedules with suppliers, freight forwarders, and customs to ensure timely delivery and proper documentation.
- Evaluate, negotiate, and manage 3PL vendors to optimize logistics costs and service levels for both B2B and B2C fulfillment.
- Monitor warehouse efficiency and fulfillment performance against agreed service level agreements (SLAs).
- Track and analyze inventory accuracy, turnover rates, and promptly control discrepancies.
- Prepare regular operational and ad-hoc reports and track key supply chain KPIs for management review.
4. Operational Excellence & Fulfillment
- Supervise the end-to-end order fulfillment process, including order processing, picking, packing, and last-mile delivery.
- Analyze operating costs (e.g., cost per order) and propose cost-saving initiatives.
- Identify operational risks and propose mitigation plans to ensure business continuity and stability.
- Drive continuous improvement initiatives to enhance operational efficiency, service quality, and cost effectiveness.
- Perform other duties and responsibilities as assigned by management.
III. Requirements:
- Bachelor's degree in business administration, Supply Chain, Logistics, or related field.
- Minimum 5 years of experience in Supply Chain role with scopes included Operations, Logistics, Order fulfillment, Regulatory Affairs, etc.
- Strong analytical and forecasting skills with proficiency in Excel, warehouse/ inventory management software.
- Proven ability to collaborate effectively with Sales, Marketing, and Warehouse teams.
- Excellent time management, organizational skills, and adaptability in handling operational challenges.
- Detail-oriented with the ability to identify and resolve data discrepancies promptly.
- Good leadership, communication skills, proactive work attitude, and ability to work under pressure.
- Understanding of import, product registration processes, and regulations, including compliance with secondary labeling (stickers) and product declaration documentation
- Experience working in FMCG, Mom & Baby, Personal Care, or related industries are a strong advantage.
Who Are We
BZU BZU is a holistic family care brand originated from Singapore and currently have presence in Singapore, Malaysia, Taiwan, Vietnam & Thailand. It offers a wide range of products that aim to protect, nurture our little ones and the whole family, ensuring they are always safe from harm.
