Company Description
YOLA is dedicated to empowering individuals to unlock their full potential. We are committed to providing transformative educational experiences and opportunities that foster personal and professional growth. At YOLA, we embrace innovation and strive to create an inspiring environment where people learn, grow, and succeed. Our team works collaboratively to shape a brighter future for communities worldwide.
Role Description
- High Customer Service mind & pro-active sales/cross sales & follow-up to convert from potential lead source to meet the pipeline & final sales target.
- Counselling of prospective students and their families regarding study opportunities.
- Provision of information on institutions to students either face-to-face or over the telephone.
- Following up on students applications and keeping students posted/ informed on offers/rejections by the institutions.
- Counselling and assistance of prospective students in the entry visa application.
- Accurately & timely updating of student applications on the database & team reporting scheme.
- Provide good after-sales service to have a high parent/ student referral source.
- Assistance to Yola exhibitions, workshops and seminars.
- Interpretation for institutions at seminars/ interviews/ exhibitions if needed.
- Actively participating in Yola clients training.
- Maintaining a good rapport to students, their families, local and Yola clients and the visa office.
- Get to know and update the overseas study market, competitors and other related education organisations frequently.
- Other duties as assigned by the Line Manager.
Qualifications
- Have a bachelor's degree.
- Have at least 2 years of experience in the Study Abroad business.
- Strong interpersonal, communication skills & problem solving skills.
- Fluency in both English and Vietnamese.
- Passion for working with Vietnamese students preparing for life abroad.
- High integrity and a strong belief in delivering high-quality service.
- An energetic and self-motivated personality.
- Personal maturity.
- Be a team player.
- Having studied abroad is a plus.
