About upGrad
upGrad is a global leader in online higher education, empowering professionals to upskill and advance their careers through world-class programs in collaboration with top universities. At upGrad Vietnam, we bring this mission to life locally, helping learners unlock their potential and achieve their goals.
Role Summary
As an Academic Counselor (SA) at upGrad, you will be responsible for achieving enrollment and revenue targets while managing the entire sales process from lead generation to post-sales support. You will guide prospective learners in planning their career paths, demonstrating how upGrad's Hybrid Study Abroad programs can help them achieve international exposure and career advancement. Strong communication skills, a sales-driven mindset, and a passion for customer service are essential for success in this role.
Roles & Responsibilities
- Carry weekly enrollment, revenue, and collection of targets.
- Own the complete sales closing life cycle for assigned leads from the first contact to post-enrollment follow-up.
- Engage with prospective learners via phone, email, and messaging platforms.
- Understand each learner's background, goals, and motivations to recommend suitable upGrad Hybrid Study Abroad programs.
- Provide accurate information about course offerings, university partners, admission requirements, visa processes, and career outcomes.
- Act as a mentor and advisor, guiding learners who aspire to gain global education experiences through upGrad's international pathways.
- Follow up with leads promptly to maintain a high conversion rate and ensure a seamless enrollment journey.
- Collaborate with marketing and operations teams to deliver smooth coordination between local and international partners.
- Maintain detailed records of interactions and progress using CRM tools.
Skills Required
- Experience in tele sales & sales, preferably EdTech
- Strong knowledge of international education systems, visa procedures, and documentation requirements.
- Sales-driven mindset with the ability to clearly communicate offerings and meet revenue goals.
- Excellent communication, interpersonal, and consultative selling skills with empathy for learners.
- Proficiency in CRM systems and Microsoft Office tools.
Compensation & Benefits
- 15 annual leave days + public holidays.
- 100% salary in probation period.
- Flexible working hours.
Employment Type: Full-time.
Working Hours: 9 AM - 6 PM (Monday - Friday).
Location: 170 Tran Quang Khai, Tan Dinh ward, HCMC
