Student Success & Recruitment Specialist

ABOUT US

Amerigo Education is a U.S.-based education company that helps international students in the United States achieve their full potential. As a growing number of students from around the world seek to advance their education in North American secondary schools, Amerigo is expanding their footprint in North America with a new partner school in Canada. Amerigo is setting a new standard in educating international students by combining the nurturing, supportive environments of traditional North American boarding schools with innovative approaches to academic support, language development and university guidance.

Backed by Avathon Partners, Amerigo forms strategic partnerships with private schools in the United States and Canada to provide a seamless academic experience for our students. Through the Amerigo model, we collaborate with our partner schools as they provide the core preparatory high-school curriculum while our team on-the-ground delivers a suite of academic, language, and cultural immersion programs in a well-staffed residential or homestay environment. Amerigo seeks team members that are aligned in our mission to energize North American educational communities through the diversity of students from around the world.

JOB OVERVIEW

The Student Success & Recruitment Specialist is a hybrid role that combines student success management with recruitment responsibilities, with a primary focus on the Vietnam region. Based in Vietnam, you will serve as the key liaison between Amerigo's sales, operations, and academic teams, ensuring the student experience aligns with our organizational mission.

Reporting to the Regional Director of Recruitment, the Student Success & Recruitment Specialist will drive assigned enrollment targets and provide support for the students recruited. The role's responsibilities include servicing agents who promote our high school programs in the United States, UK and Canada, while ensuring compliance with both Vietnamese and U.S. regulations. This role is also critical in maintaining the quality and integrity of student recruitment, ensuring that only genuine, qualified students are recommended for our programs.

In addition, the role will extend to providing essential post-sales support for students, such as visa processing, enrollment, and enhancing the student experience during their stay with Amerigo schools. The Specialist will work closely with campus teams to support students, counselors, Bps and families.

KEY RESPONSIBILITIES

Recruitment & Enrollment

Deliver enrollment targets for Amerigo high school programs.

Support our agent network in promoting programs in the U.S. , UK and Canada by advising student counselors on center capacity, admissions requirements, and program suitability.

Provide customer service support to our agent network via phone, in person, and online.

Actively follow up with business partners student counselors regarding individual applicants and student issues.

Ensure compliance with all relevant laws and regulations in both Vietnam and the U.S., across both internal processes and agency partner practices.

Maintain the quality of student applicants with strong attention to compliance.

Attending student fairs and various recruitment events.

Translate school information and documents from English to Vietnamese, based on market needs.

Send regular newsletters and promotional materials to target clients.

Provide daily support to agency partners and individual families for inquiries.

Perform any other duties as assigned.

Student Experience & Success

Develop and deliver pre-departure orientations for students and parents.

Collaborate with campus operations, host families, sales, admissions, academics, business partners, and parents to resolve student experience and success issues.

Record and track all student-related concerns.

Maintain proactive communication with Amerigo families to ensure a positive experience and resolve issues promptly.

Support the development and delivery of parent engagement programming (e.g., newsletters, webinars).

Lead or co-lead parent-teacher conferences for assigned students.

Collaborate with the regional recruitment team to facilitate online or in-person parent engagement events.

Support re-enrollment efforts by gathering insights and analyzing data on student performance and satisfaction.

Take on other projects or responsibilities as needed, related to student retention and parent engagement.

KEY QUALIFICATIONS

General Competencies:

Sales and results-oriented

Customer service mindset

Problem Solving

Conflict Resolution

Teamwork & Collaboration

Verbal and Written Communication

Business Acumen

Requirements:

Bachelor's degree from an accredited 4-Year University

4-5 years of experience in the international education industry within a student- and parent-facing role

Strong written and oral capability in Vietnamese and English

Demonstrated flexible attitude to work (e.g. in hours and content), including a willingness to work weekends and evenings when needed

Demonstrated ability to taking a diplomatic and balanced approach to emotional situations

Ability to help others from diverse cultures who have various levels of English proficiency

Proficiency with technology and reporting programs/systems, Salesforce experience a plus.

Excellent communication and interpersonal skills within a cross-cultural environment

Exemplary customer service skills and ability to foster a customer service ethic within the work team

Study abroad experiences strongly preferred

Education Background:

• A bachelor's degree is required (US or Canada education is highly preferred).

Work Experience:

• Any work experience in sales & marketing is preferred.

Language Ability:

• Fluency in both English & Vietnamese is required
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of internet software and special testing software.

For additional information, please contact [Confidential Information]