About CoderSchool
CoderSchool is a technology education platform that empowers individuals to build meaningful careers in tech. We deliver hands-on programs in Web Development, Data Science, and AI, working closely with industry partners to bridge learning and real-world application.
We are looking for a Student Success Executive who isa key point of contact between students and internal teams to help students achieve their learning goals.
Key Responsibilities
Ticket Resolution:
- Serve as the primary point of contact for complex learner issues
- Resolve tickets promptly and satisfactorily.
Problem Resolution:
- Address and resolve escalated learner issues or concerns, ensuring timely and effective solutions.
- Implement preventative measures to minimize repeated challenges
Learner Engagement:
- Collaborate with cross-functional teams to enhance the overall learner experience.
- Liaise with other departments and the Mentor team to optimize learner schedules
- Regularly assess and improve learner success through in-house data and dashboards
Requirements
- Bachelor's degree. Having basic knowledge about coding is a plus.
- From 1 year of experience working in customer service (B2C), ideally in coding school/education/tech/IT solutions/Software
- Excellent interpersonal and communication skills.
- An analytical mindset with the ability to understand key data and solve problems
- Customer-centric mindset and commitment to delivering outstanding experiences
- Familiarity with learning management systems (LMS), Odoo is a plus
- English Communication skills (must have)
What We Offer
- Supportive and collaborative environment with mentorship and regular feedback
- Talented, supportive, driven colleagues who are all focused on one thing - getting work done and delivering great educational experiences to our learners. No drama for your mama!
- English-speaking, international work environment
- A chance to spend precious hours of your life working on something that makes a meaningful difference for a lot of people.
- We try not to have many meetings
- Competitive compensation and benefits based on experience and performance
- Location: 28 B2 Street, Sala Urban Area, Thu Duc, HCMC (On-site)
- Working time: 8.30AM-5.30PM Mon - Fri & 8:00AM-12:00PM Sat
How to Apply
Please sendyourEnglish CV to: [Confidential Information]
Email subject: CoderSchool - Student Success - Your Name
If your qualifications match our requirements, we will contact you within 03 working days to arrange the next step. In case we do not proceed further, we will still keep your profile in our candidate pool for future opportunities.
