Algorithmics - The International Coding School - teaches programming to students from 5 to 17 years old. At Algorithmics, students will be taught how to command technology and develop essential soft skills of the 21st Century - empowering them to have their choice of professions-of-the-future.
A. Responsibilities
Customer Service (parents and students premium experience)
- Achieve KPIs in a target-focused environment
- Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
- Conduct parent touchpoint appointments (parent session, progress updates, graduation).
- Do monthly student's progress update phone calls with parents.
- Interact with Programming Tutors and Teachers on a daily basis to ensure student's learning progress at campus and notify parents when there are concerns.
- Build a sustainable relationship with Parents through the regular face to face, phone call and email.
- Effectively collaborate with other departments to ensure parents & students receive timely support.
- Follow strictly potential parents/students welcoming procedure
- Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
- Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
- Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Campus Operations & Admin
- Ensure campus's facilities, inventory, procurement procedures are strictly followed on a daily basis.
- Weekly report to Service Manager for inventory restocking and updates
- Enhance fun, safe learning environment, high quality classroom experience for all students
- Daily reinforcement for campus looks and feels
- Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
- Ensure systems data compliance within campus.
- Ensure well plan event flow & student parent experience joining the event to maintain studying community
B. Qualifications
- Has from 6 months of experience in customer service (open for Fresh graduate)
- Written and Verbal English proficiency (no need for certification, CV must be in English)
- Passion for education, growth mindset and positive energy
- Highly organized, proactive problem solver and attentive to details
- Great interpersonal skills & customer service oriented
C. Benefits
- Salary: 8-12mil base salary + incentives
- Social insurance, health insurance and unemployment insurance according to the provisions of law
- 12 days of leave/year + 01 day Christmas off
- Commission bonus when achieve targets
- 13th month salary
- Professional development and training
- Learn how to code for beginners
- Professional, friendly working environment
- Location: 228 Nguyen Van Huong, Thao Dien, HCM; Saigon Pearl, Binh Thanh, HCMC
- Working hours: 44 hours/week. Rotating shift: 09:00 AM - 06:00 PM | 12:00 PM - 09:00 PM
Send English CV to mail: [Confidential Information] for more details
Subject: [Algorithmics] - Full Name - Position
If your qualifications match our requirements, we will contact you within 03 working days to arrange the next step. In case we do not proceed further, we will still keep your profile in our candidate pool for future opportunities.
