Store Manager (Bien Hoa)

JOB DESCRIPTION

Title: Center Leader Salary Grade 12

Location: Bien Hoa - Dong Nai

Department: ABOs & Customer Experience Country Vietnam

OVERVIEW RESPONSIBILITIES

Manage the overall daily Center operations efficiently in compliance with operational policies,

standards & procedure, at high levels of customer service satisfaction, overall responsibility for

managing and developing employees according to business needs.

CAREER LEVEL

Oversee and manage all Center operation in compliance with approved policies and procedures

Ensure high level of customer service performance according to corporate requirements

Monitor & control Center Fix Assets in line with Fix Assets policies

Manage Center workforce to meet business requirements and growth

JOB SPECIFIC RESPONSIBILITIES

1. Customer Activities Management

Oversee and optimize the entire customer journey, including registration, order placement, and payment processes.

Implement strategies to enhance the overall product experience for customers, ensuring satisfaction and loyalty.

Counter support in rush hour & big season

Onsite Leadership support for WH Team

2. Outsource Service Management

Take charge of security and cleaning operations through effective management of external service providers.

Collaborate with vendors to maintain high standards of security measures and cleanliness within the mini center.

3. Team Performance Management

Lead and inspire a customer-centric team, setting clear performance expectations.

Provide regular feedback, coaching, and training to team members to enhance their skills and capabilities.

Implement performance metrics and key performance indicators (KPIs) to drive team productivity and achieve service excellence

4. Facility & Admin Management

Mini Expo Execution

Meeting room (handover facility & Booking confirmation)

Building Landlord & Licenses

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND/OR RELATED EXPERIENCE*

Education Related Experience (years): Bachelor's degree or higher in Business Administration, Hospitality, or related areas

At least 3 years of total experience, with minimum 1 years in supervisory positions in Customer Service, Store Management, or in customer-related disciplines.

English: Communication

Good in Microsoft Office

Familiar with CRM

Required Knowledge, Skills, Abilities and/or Related Experience:

- Strong planning, organizational, and people management skills.

- Customer-oriented mindset with excellent customer service, relationship building, and stakeholder management abilities.

- Effective communication, influencing, collaboration, and team-building skills.

- Skilled in critical thinking, problem-solving, and quick learning with high accountability.

- Able to work independently, under pressure, and adapt to changing situations.

- Proficient in reading and writing English.