Storage Sales & Residential Consultant

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

Position Statement

The Storage Sales & Residential Consultant is responsible for driving revenue growth through storage solutions and managing direct in-home sales opportunities generated by Crown's marketing efforts. This role combines strategic business development for storage services with consultative residential sales, ensuring all opportunities are maximized in a team-selling environment. Maintaining a high-performance, customer-driven culture is crucial to success.

Key Focus Areas

Administration

Customer Service

Corporate Social Responsibility

Sales Development

Key Tasks and Responsibilities

Administration

• Meet and maintain weekly sales conversion targets in accordance with Crown KPIs.
• Attend and contribute to sales meetings, report on competitor trends, and help develop local strategies.
• Ensure administrative systems are accurate and up to date, adhering to data input protocols.
• Prepare costing sheets, quotations, and ensure all costs are clearly communicated and collected prior to service delivery.

Customer Service

• Deliver exceptional service during in-home consultations and storage solution presentations.
• Act as a trusted advisor, providing tailored solutions for residential and storage needs.
• Maintain accurate invoices, documents, and customer files.

Sales Development

• Identify and pursue new storage opportunities across physical storage solutions.
• Manage the full sales cycle from lead generation to deal closure for storage and residential services.
• Collaborate with operations and marketing to ensure seamless service delivery and campaign success.

Corporate Social Responsibility

• Promote Crown's sustainability initiatives and ethical practices during client interactions.

Aptitude, Knowledge, and Qualifications

Aptitude: Strong consultative selling, negotiation, and relationship-building skills.

Professional Knowledge: Understanding of storage solutions, logistics, and residential moving services.

Qualifications: Proven B2B and B2C sales experience, preferably in storage or moving services.

Competencies

Commercial acumen and ability to manage complex sales cycles.

Excellent communication and presentation skills.

Familiarity with CRM tools and reporting systems.

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.