Start-Up Program Manager (Testing & Laboratory)

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Comprehensive services and unmatched expertise

Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.

A commitment to top quality

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.

Permanent innovation and support by the market leader

Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.

Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam:

• Eurofins Sac Ky Hai Dang
• Eurofins Consumer Product Testing
• Eurofins Assurance
• Eurofins MTS
• Eurofins Gentis
• Eurofins ETM
  
  

Position Summary

The Global Start-Up Program Manager (GSPM), part of the Program Management team, is responsible for coordinating and executing the onboarding and launch of new and critical global programs. This role ensures end-to-end readiness including documentation, technical support, communication with stakeholders, and post-launch program stability. Once stabilized, the program is formally handed over to an Operations PM.

Key Responsibilities

New Program Onboarding:

• Overall responsibility for proactively driving all onboarding activities, problem solving, secure support of other functions, escalate issues
• Coordinate with the GSE team and support registration in Scoro for Asia GKAM/BD.
• Coordinate support from technical team and laboratories
• Set up and manage program documentation including program manuals, TRFs, report templates, etc.
• Notify labs of new client onboarding and ensure awareness via SharePoint.
• Set up and coordinate kick-off calls for new programs.
• Train labs on onboarding material.
• Proactively seek feedback from involved labs about readiness
• Formally hand over program to Operations PM
• Follow defined process and participate in improving process
• Progressively learn technical aspects of programs to reduce dependency on tech team
• Learns to use all existing tools to gather and enter program information
• Documentation on sharepoint maintenance

Existing Programs (Handle by GSPM):

• Overall responsibility for proactively managing existing programs
• Manage updates of program documentation and memo distribution to relevant stakeholders.
• Timely communicate with clients regarding technical queries or testing issues.

• Prepare weekly/monthly performance reports covering TAT, revenue, lab/vendor performance.
• Track record of the vendor outreach activities of the programs, monitoring sourcing shift.
• Data analytics report of the overall vendor engaging activities with the regional sales team, align with GKAM's business strategies.
• Manage program changes based on GKAM/BD or technical team inputs.
• Documentation on sharepoint maintenance

Existing Programs (Support Operation PMs):

• Escalation point & monitoring performance for Operation PMs with technical queries etc
• Documentation on sharepoint maintenance

Additional scope of work requested by Team leaders depending on the new team development

• Fluency in English; Additional languages like Mandarin, Ting Vit, Hindi, Bengali) are a plus.
• Bachelor's degree in Business, Engineering, or comparable experience.
• Strong interpersonal and cross-cultural communication skills.
• 35 years of experience in project or program management with data analytics skills.
• Experience with customer onboarding processes, technical documentation, new product development or new product introduction.
• Positive attitude and values.
• Strong team spirit and collaboration.
• Open-mindedness and adaptability.
• Proactive, supportive, and optimistic approach.
• Embraces challenges with resilience and flexibility.
• Willingness to work flexible hours and overtime when necessary
• Attention to detail, proactivity.
  
  

• 13-month bonus
• Performance bonus: subject to performance
• Leaves: 16 - 18 annual leaves, 1 birthday leave
• Allowances: Lunch, Phone
• Added healthcare package for family member
• Mandatory insurance from probation