Staffing Manager

Role Overview

The Stafing Manager will take full ownership of some critical accounts, acting as a trusted advisor rather than just a service coordinator and ensure smooth end-to-end service delivery under the Employer of Record (EOR) model. This role oversees employee lifecycle management and continuous client satisfaction, enhancing brand positioning in the regional HR/EOR market.

Key Responsibilities

Client Management & Relationship Building

• Serve as the primary point of contact for assigned clients regarding EOR operations, employee queries and HR admin support.

• Build strong long-term relationships and proactively identify opportunities to enhance service value.

• Proactively identifies upsell/cross-sell opportunities and supports account growth while reducing churn risk.

EOR Service Delivery

• Work with the HR team to oversee the full employee lifecycle under EOR: onboarding, contract issuance, payroll, benefits coordination, leave management, and offboarding to ensure compliance with local labor laws and company standards.

• Coordinate with internal teams to resolve client's or employee's issues and provide solutions that balance client's expectation with legal compliance and company policies.

Reporting & Brand positioning

• Track performance metrics, payroll timelines, and service SLAs to ensure accuracy and consistency.

• Prepare monthly/quarterly client reports, proactively share Vietnam labor market insights about VN market benchmarks, compliance update and best practices.

• Travel overseas (e.g. Singapore) to join HR webinars/events, represent the company and support regional business development.

Process Optimization & Cross-Functional Collaboration

• Work with internal teams to improve workflows and client experience, standardize best practices.

• Contribute to documentation, EOR process improvements and automation initiatives.

ARE YOU THE RIGHT FIT

Education & Experience

• Bachelor's degree in Business, HR, International Relations, or a related field.

• 8+ years of experience in EOR, HR operations, payroll, client account management, or related HR/outsourcing industry.

• Experience managing multinational clients is strongly preferred.

Skills & Competencies

• Strong understanding of local labor laws and HR operational processes.

• Excellent communication, client-handling, and stakeholder management skills.

• High accuracy and attention to detail, especially in HR documentation and payroll coordination.

• Ability to manage multiple accounts and prioritize workload under tight deadlines.

• Problem-solving mindset with strong customer service orientation.

• Proficiency in MS Office/Google Workspace; experience with HRIS/CRM tools is a plus.

Key Attributes

• Customer-centric and solution-driven

• Reliable, organized, and process-oriented

• Strong ownership and accountability

• Ability to work independently and collaboratively in a fast-paced environment