This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Chief Customer Officer - REMOTE. This mission-critical executive role is designed to own and enhance the end-to-end customer experience, ensuring that customers not only adopt but also derive significant value from our products. The Chief Customer Officer plays a dual role as a strategic leader and operator, focusing on retention and expansion while being the internal advocate for customer needs. Through this position, the individual will directly impact revenue growth, product direction, and the long-term value of the organization.
Accountabilities
- Own the company's end-to-end customer journey, from onboarding through renewal and expansion.
- Define and execute a customer experience strategy aligned with company growth goals.
- Act as the executive voice of the customer, influencing product, sales, marketing, and leadership decisions.
- Drive net revenue retention, gross retention, and expansion revenue in partnership with Sales and Finance.
- Lead Customer Success, Support, and Services teams with clear roles and career paths.
- Establish feedback loops to capture customer insights and translate them into actionable initiatives.
- Partner closely with senior leadership to align growth, retention, and customer outcomes.
Requirements
- 10+ years of experience in Customer Success, Account Management, or Customer Operations with executive leadership roles.
- Proven track record of improving retention and expansion in a B2B SaaS or enterprise environment.
- Experience in scaling customer teams in a high-growth company.
- Strong executive presence and ability to influence cross-functional leaders.
- Data-driven mindset with a deep understanding of customer metrics and unit economics.
- Exceptional communication skills and demonstrated customer empathy.
Benefits
- Competitive salary and performance bonuses.
- Flexible working hours and remote work opportunities.
- Professional development and training programs.
- Health and wellness benefits.
- Collaborative and innovative company culture.
Why Apply Through Jobgether
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
