We are seeking a SQL Application Support Engineer to support application and data-related operations. This role focuses on handling incidents, troubleshooting data issues, and supporting application/database activities using SQL and stored procedures.
The ideal candidate should be comfortable working in a support environment, investigating data discrepancies, and resolving production issues at the database/application level.
Key Responsibilities
- Handle incident tickets related to application and data issues
- Investigate and troubleshoot data discrepancies, identify root causes
- Write SQL queries to:
- Extract and analyze data
- Validate data accuracy
- Investigate data-related issues
- Perform data verification and reconciliation
- Fix data issues directly when applicable, or escalate to higher-level teams when required
- Work with stored procedures to support troubleshooting and minor enhancements
- Provide support at the application/database layer (not infrastructure level)
- Collaborate with internal stakeholders (BA, Developers, Operations) to resolve issues
- Maintain clear documentation of incidents, root causes, and resolutions
Requirements
Must-have
- Experience in Application Support / Production Support / Data Support environment
- Solid understanding of SQL and relational database structure (tables, relationships, data flow)
- Ability to write SQL queries for:
- Data extraction
- Data analysis and troubleshooting
- Basic knowledge of stored procedures (able to read, understand, and modify simple logic)
- Experience handling:
- Incident / ticket-based support
- Data-related issues in production
- Strong analytical and problem-solving skills
- Good English communication skills (able to explain issues clearly and work with stakeholders)
Nice to have
- Ability to write or optimize stored procedures independently
- Basic knowledge of Python
- Experience in data validation / reconciliation
- Exposure to reporting systems or data processing environments
About DXC Technology
DXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.
DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.
EMPLOYEE BENEFITS AND PERKS
- Attractive and competitive salary package.
- Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
- 13th-month salary (guaranteed).
- Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
- Premium Healthcare Insurance (1+1 for employees and dependents).
- Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
- Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
- Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
- Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
- Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
- Remote work support with a company-provided laptop.
- Annual team activities and company events.
- Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.
