SPORTS HUB MANAGER

ROLE OVERVIEW:

We are seeking a dynamic and experienced Sport Hub Manager to oversee the operations, growth, and customer experience of our integrated sports and wellness complex.

The ideal candidate will be responsible for managing daily operations of the sports hub, ensuring high service standards, driving membership and community engagement, and developing programs that maximize facility usage and revenue.

This role requires strong operational management, leadership, and business development capabilities to position the Sport Hub as a leading recreational and wellness destination within the Cobi ecosystem.

KEY RESPONSIBILITIES:

1. Sports Hub Operations & Facility Management (Primary Focus)

Manage daily operations of the 8,000 sqm sports hub, including pickleball courts, virtual golf facilities, and other wellness and recreational amenities.

Ensure all facilities are maintained at the highest operational and safety standards.

Coordinate with facility, maintenance, cleaning, and security teams to ensure smooth operations.

Oversee scheduling and utilization of sports facilities, courts, and equipment.

Manage booking systems, memberships, and service operations.

Monitor operational KPIs including facility utilization, customer satisfaction, and revenue performance.

Handle incident management, customer feedback, and service recovery.

Ensure compliance with safety regulations and operational procedures.

2. Team Leadership & Staff Management

Recruit, train, and supervise sports hub staff including front desk, operations assistants, and coaches (if applicable).

Develop staff schedules and performance monitoring systems.

Ensure service excellence and customer engagement across all touchpoints.

Promote a positive team culture focused on professionalism and customer experience.

3. Business Development & Revenue Growth

Develop strategies to increase facility usage, memberships, and program participation.

Build partnerships with corporate clients, sports communities, clubs, and event organizers.

Identify new revenue streams such as tournaments, leagues, training programs, and private events.

Collaborate with the Business Development team to grow the sports hub ecosystem.

4. Events, Community & Marketing Support

Organize sports events, tournaments, leagues, and community activities.

Collaborate with marketing teams to promote sports hub programs and events.

Support social media campaigns, promotions, and brand initiatives.

Develop community engagement strategies to grow the sports hub member base.

5. Strategic Development & Cross-functional Collaboration

Work closely with management to continuously improve service offerings and operational efficiency.

Provide insights and reports on performance, trends, and opportunities for expansion.

Collaborate with other Cobi Home business units including office buildings, retail areas, and lifestyle services to enhance the integrated customer experience.

Support strategic projects and new initiatives as the company grows.

QUALIFICATIONS:

Bachelor's degree in Sports Management, Business Administration, Hospitality, or related fields.

25 years of experience in sports facility management, recreation management, fitness centers, or similar operations roles.

Strong leadership, operational management, and problem-solving skills.

Experience in organizing sports programs, events, or community activities is highly preferred.

Strong communication and customer service skills.

Ability to manage multiple tasks and operate in a fast-paced environment.

Passion for sports, wellness, and community engagement.

High ownership, accountability, and proactive mindset.

SALARY: Negotiable (based on experience)

BENEFITS:

Meal allowance: 50,000 VND/day; transportation allowance, attendance bonus, tuition support for employees children, and foreign language tuition support for employees.

Participation in overseas exhibitions/research programs and Korea company trip programs (for outstanding employees).

13th-month salary, holiday/festival/wedding/funeral gifts or cash, annual leave, monthly allowances, full-salary social insurance, and a self-service snack and tea bar.

Annual health check-up (for employees with more than one year of service).

Employee discount privileges for all products of COBI GROUP.

OTHER INFOMATION:

Time to work: Full-time | Monday Friday | 8:00 18:00

Location: Cobi Home Long Hau Long Hau Industrial Park, Can Giuoc, Tay Ninh (formerly Long An). (Daily company shuttle bus provided from Cobi Tower, District 7 to Long Hau Industrial Park)

Contact: 0932145469 or email [Confidential Information]