SAM/Account Manage is responsible for client service, development of customer insights based on data, development of communication strategies and campaign plans, supervision of campaign executions, project management, quality controls, and reporting
The ideal candidate will have 5+ years of direct client management experience, top-notch organizational and client-facing skills, and the desire to work within a fast-paced environment and be involved in client meetings/presentations. Candidates with digital advertising and content programming will be a huge plus, along with in-depth knowledge of various media platforms including Google, Facebook, Tiktok, Instagram & OTT
Job Responsibilities
Strategy
- Provide account planning and strategic support to key Clients (bundle the service package base on Company's ecosytem)
- Provide Clients counsel in the development of successful customer management strategies
- Lead/ support internal team to write Content/ Events Sponsorship plan, Media plan, Communication plan
- Understand industry/market trends and the success factors critical to the organization's long-term sustainability and competitiveness
- Modify proposals based on changing business conditions
Client Management
- With the line manager, responsible for ensuring Client satisfaction and handling strategic issues or problem resolution of one-to-one marketing issues
- Develop a comprehensive understanding of the marketplace and our Client's business including various media and distribution channels
- Proactive engagement with client to improve existing services, in order to drive profitable Client relationships
- Manage and ensure quality of our services to Clients
- Management and handling of key client briefs, projects and requests, including the refinement of the above
- Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc.
- Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide/lead SAE/Account Executives to implement projects smoothly and effectively
- Support line manager in developing initiatives for new business or extending existing business
JOB REQUIREMENTS
- 5 plus years of relevant experience in revenue drivers and growth for B2B revenue streams, branded content/ content sponsorship and media solutions.
- Entrepreneurial skills to work independently and come up with innovative business solutions to manage clients externally and creative/ production team internally
- Strong digital skills across media, content, social platform & OTT
- Good understanding of business principles, financial and commercial terms.
- Proven leadership skills and experience in team management
- Aggressive with negotiation and closing deals while quick in solving problems.
- Excellent communication, presentation, and interpersonal skills
- Provide timely updates to keep MIP Director informed of the client's overall status
- Positive attitude, high commitment and friendly persona to be a part of MMusic and a strong team player.
