Specialist, HR Operations

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Vietnam

Pandora's new jewellery crafting facility is located in the VietnamSingapore Industrial Park III (VSIP III), about 40 km north of Ho Chi Minh City. When fully scaled, the state-of-the-art facility will produce up to 60 million jewellery pieces annually and employ around 7,000 craftspeople. It is powered entirely by renewable energy and built to LEED Gold certification standards

Key objectives:

Centric Approach: Act as a trusted partner to all functions, providing HR services that enable the organization to deliver exceptional service to its customers. Prioritise customer satisfaction in all HR operations.

Financial Efficiency: Aim to deliver efficient HR services, maintaining the quality standards expected by the organisation. Strive for cost-effectiveness without compromising on service excellence.

Collaboration and Accountability: Foster open communication and collaboration with stakeholders for all critical activities. Take ownership and ensure effective collaboration with all shared services functions, promoting a culture of accountability and teamwork within HR operations.

Key duties:

HR Operation

Draft and review employment contracts for new hires, promotions, and internal transfers to ensure compliance with company policies, legal regulations, and employment laws.

Provide comprehensive support for HR operations tasks, including employee record management, HRIS updates, compliance reporting, and responding to employee inquiries.

Process employee data changes such as new hires, terminations, promotions, and salary adjustments, while generating reports and providing HR metrics and analytics as needed.

Administer compensation records for each employee from onboarding to departure.

Assist the HR Operations Manager in developing and implementing HR policies and procedures.

Stay updated on changes in employment laws and ensure their enforcement within the organisation.

Assist with workforce management reporting.

Coordinate and facilitate the onboarding process for new employees, collaborating with relevant stakeholders.

Collaborate with the Specialist, P&R during the annual salary review process.

Identify and implement opportunities for process improvement and efficiency within HR operations

Payroll

Monitor data HRMS system (BIPO) about: Time attendance, Leave, Personal data, and other related to Payroll (with Time attendance & Leave will be handled by Officer, HR Operations).

Manages employees personal documents and personal income tax-related document including screen, arrange and store all files.

Review monthly/annually SHUI & PIT contribution for both local/expat.

Performs payroll data checking cash benefits claim, social security benefit claim, reimbursements, provident fund services, hardship allowance, etc.

Maintains personnel movement transactions including computation of income on daily basis.

Work closely with payroll vendor to make sure the payment calculations to comply with company policies and labor law for both local/expat.

Reviews proper taxation of employer paid benefits.

Reconciles month-end data prior to reports.

Creates report for accountants or other financial specialist for payment inspections and approvals.

Supports ad hoc requests regarding labor issues and provides month-end financial and operational reports as needed.

Manages and controls employees data & document under responsible area.

Perform day-to-day operations on social security, providing new benefit information of social security by law.

HRIS

Tracking, monitoring and assuring non-compensation data accuracy and integrity in the BIPO system/database and supplying raw data extracted from BIPO upon request.

Analyze HR business processes, oversee the specifications, develop and implement new reports and procedures of new HRIS system including data integration.

Investigate, develop, and recommend for HR system resolution.

Collaborate with IT and project team in rolling HRIS project from the beginning till go-live including training to new users.

Control, configure and customize system accessibility to attain maximum data security

Job requirements

Bachelor's degree

3 - 5 years of experience in human resources management is preferable, HR generalist, C&B specialist

Compensation & benefits and human resources management.

Basic labour law.

Logical and systematic thinking.

Analytical skill, time management and attention to details.

Communication skills.

Familiar with HRMS system i.e. BIPO is preferred

Advanced knowledge in MS Office: Excel, PowerPoint, Word

Good command in written and spoken of English

Good organizational and time-management skills with positive attitude