- People
- Direct/Manage everyday activity, plan and assign work ensuring sufficient cover for all areas.
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect.
- Drive a great working environment for teams to thrive - linking up the team to different departments to create sense of one team.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Recommend or initiate any HR elated actions where needed.
- Financial
- Leads in creating and achieving the department's annual budget and departmental goals/KPOs
- Monitors revenue and manage expenses. Ensures adherence on revenue maximization practices and minimizing of expenditures
- Continuously seek new revenue streams and improvement of profitability.
- Conduct periodic spa operational self-audit to ensure alignment on accounting standards.
- Guest Experience
- Ensure spa facility is ready to receive guest every single time.
- Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
- You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
- Analyze guest data and seeks ways to address needs and improve guest loyalty
- You consistently exhibit brand ambassador qualities and practices including physical presentation and actions.
- Responsible Business
- Conduct periodic spa brand self-audit to ensure alignment on standards and keeping up with trends and competitors.
- Ensure full participation and observance of Fire, Life, Safety standards, risk measurements, compliance to brand standards and best practices in reducing carbon footprints
- Ensure observance of accounting practices
- Other ad-hoc duties unexpected moments when we have to pull together to get a task done
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
