Spa Receptionist

Spa - HIR

Work Location Ho Chi Minh (Ho Tram Commune)

Job Level Entry Level

Job Type Permanent

Qualification College

Experiences 1 - 2 Years

Salary Competitive

Industry Restaurant / Hotel, Spa

Deadline to Apply 10/11/2025

Contact Person Recruitment

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Job Benefit

• Insurance
• Employee Shuttle Service
• Uniform
• Health checkup
• Training & Development
• Annual Leave
  
  

Job Description

• Responsible for providing all guests with customized, personal attention, anticipating guests needs, escorting or directing guests to the appropriate service area (locker room, massage area, nail stations, fitness area, etc.)
  
  

Cung cp cc thng tin v dch v Spa , t vn v h tr khch hng v hng dn khch n ng khu vc (phng thay , phng tr liu, khu vc lm mng, phng tp th dc)

• The ability to graciously respond to guests is essential. Must show maturity in making decisions and advising the guest when not under supervision of Spa Management
  
  

H tr gii quyt cc vn mt cch bnh tnh, chuyn nghip trong trng hp khch hng phn nn v dch v, gip khch hng trong trng hp cn thit, khi khng c s gim st ca cp qun l.

• Must work to resolve guest challenges with effective and imaginative problem solving abilities
  
  

C kh nng gii quyt cc vn , tnh hung hiu qu.

• Responsible for being fully knowledgeable of all spa services, pricing, fitness offerings and other resort offerings. Must be comfortable answering questions and use proper telephone etiquette at all times
  
  

Thng tho gi ca dch v c cung cp ti spa, kin thc ngnh spa, kin thc v my tp th dc, v cc tin ch trong khu ngh dng cung cp cho khch hng.

• Responsible for taking reservations, making suggestions and suggestive selling at each opportunity
  
  

Nhn v t lch hn spa cho khch.

• Provide detailed explanations of services provides and spa specialties
  
  

Gii thch chi tit v dch v spa cho khch.

• Greet all arriving and departing guests
  
  

Cho n v gip khi khch n spa v sau khi khch n.

• Introduce guest spa procedures, special instructions, additional available treatments and billing procedures
  
  

Gii thiu v spa cho khch, h tr thanh ton dch v cho khch.

• Inquire as to the guest experience and level of satisfaction with treatments and services
  
  

Tham kho kin khch tri nghim v hi lng v dch v hay khng.

• Receive and respond to all guest concerns, comments or complaints with discretion and urgency
  
  

Nhn nhng li gp v phn nn t khch.

• Answer any billing questions or concerns, post all room charges, and process credit card and cash payments
  
  

Tr li cc thc mc ca khch v ho n thanh ton v hnh thc thanh ton.

• Ensure lobby lighting and music levels are correctly set and maintained
  
  

Bo m rng khu vc tin snh spa lun c nhc v n thch hp.

• Escort all guests to locker rooms, retail areas or next appointment
  
  

Hng dn khch n khu vc thay , quy sn phm bn l hoc l dch v k tip.

• Book incoming spa reservations and appointments efficiently and accurately
  
  

t hn spa cho khch hiu qu v chnh xc.

• Practice yield management techniques in scheduling and booking appointments
  
  

C k nng qun l trong vic sp xp cc cuc hn.

• Maintain guest history files on all existing guests
  
  

Lu gi li thng tin ca ton b khch hng n spa.

• Confirm all local upcoming appointments and treatments by phone
  
  

Xc nhn tt c cc cuc hn sp ti thng qua in thoi vi khch.

• Block required treatment rooms and schedule therapists for incoming guests
  
  

Sp xp phng tr liu v thi gian cho nhn vin k thut.

• Contact housekeeping or engineering with cleaning requests or maintenance requests
  
  

Lm vic vi b phn c lin quan gi v sinh v duy tr cc trang thit b ca spa.

• Process no-show and late cancellation billing, as required
  
  

Tin hnh cc quy trnh v khch khng n, n tr, hoc hu hn.

• Maintain a cash bank with appropriate change, balance at the end of each shift
  
  

Bn giao tin mt trc v sau ca lm vic.

• Maintain reception areas and desk cleanliness at all times, practice a clean as you go approach to the work areas
  
  

Gi v sinh khu vc lm vic.

• Assist therapist with guest relations and scheduling whenever necessary
  
  

H tr nhn vin k thut trong quan h khch hng v phn cng lch bt c khi no cn thit.

• Assist the retail store with sales and posting charges whenever necessary
  
  

Chu trch nhim bn hng ca khu vc bn l spa.

• Must be comfortable answering questions and use proper telephone etiquette at all times
  
  

Tr li cc cu hi qua in thoi vi thi chuyn nghip.

• Maintain a professional appearance at all times, adhering to departmental grooming standards and dress in full uniform at all times
  
  

Lun gi din mo bn ngoi gn gng, tm tt ph hp vi mi trng spa.

• Practice professionalism in every situation with co-workers, guests and management, treating each person with respect and integrity
  
  

Lun chuyn nghip trong mi tnh hung vi ng nghip, khch v qun l.

• Maintain positive guest relations at all times
  
  

Duy tr cc nh gi tt v spa v khch sn i vi khch.

• Maintain the confidentiality policy for all spa guests
  
  

Lun gi ng quy tc bo mt thng tin khch.

• Maintain proper record of guest history and preferences
  
  

Lu gi thng tin khch n spa v nhng thi quen, s thch ca khch.

• Maintain and practice all safety procedures and protocols
  
  

Thc hin ng cc quy inh lm vic an ton.

• Handle emergency situations with urgency and discretion
  
  

Gii quyt cc tnh hung khn cp.

Job Requirement

• High School graduate required and Vocational School Certificate preferred
  
  

Tt nghip trung hc, u tin c chng ch ngnh dch v.

• Demonstrate exceptional grooming and personal attention to detail
  
  

Ngoi hnh v din mo tm tt gn gng sch s ph hp vi ngnh spa.

• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally
  
  

K nng giao tip, vit bng ting Vit, Ting Anh lu lot, thng tho.

• Computer literate, competent in learning new software programs
  
  

K nng s dng my tnh, phn mm office thng tho.

• Work independently and initiative with minimal supervision
  
  

Lm vic c lp, sng to.

• Anticipate guest needs and respond with congenial hospitality
  
  

K nng phc v khch hng.

• Highly organized, ability to multi-task and work well within a team
  
  

Tnh t chc v k nng thch ng vi nhiu nhim v cao.

• Ability to respond to guest concerns with urgency and professionalism
  
  

K nng p ng nhu cu khch hng trong trng hp khn cp v chuyn nghip.

Job tags: Spa Receiptionist