Job Location:
Anantara Mui Ne Resort
Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.
Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.
Job Purpose
The Spa Manager leads an individual MSpa International unit to achieve sustainable growth through analysis of business performance, generating demand, developing and maintaining mutually beneficial relationships with business partners, guests, and employees.
Job Responsibilities
Area Responsibilities
- The spa is consistently operating to agreed standards.
- The spa operates with maximum profitability.
- Relationships with all business partners are maintained and nurtured to mutual
benefit.
- The Anantara spa brand integrity is reinforced within all interactions of all
employees.
- Spa Employees are continually developed and challenged to maximize their
potential.
- The spa benefits from high capture rates through self-generated demand.
Key Responsibilities
1.1 The guest experience is consistent
1.2 Ambience, special touches and guest interaction are reviewed and corrected
whenever they do not meet the required standards.
1.3 All materials and supplies needed to operate to the required standards are
available without interruption.
1.4 The Spa's operational and financial figures are reported punctually and
accurately.
1.5 The Spa generates sufficient client feedback to provide relevant and reliable
guest satisfaction data.
1.6 The Spa's operations manual is frequently reviewed and updated. All
aspects of the manual are implemented and monitored.
1.7 Regular communication in the form of conference calls, meetings and
workshops with relevant personnel is in place.
1.8 All business units receive an appropriate number of visits per year to
support business performance.
- Business unit performance with maximum profitability.
2.1 All business has an annual budget and follow up on their business
performance against the budget regularly.
2.2 All unit managers analyze their P&L statements and take appropriate action
to positively impact their results.
2.3 National and local promotions are developed and implemented and
monitored to enhance revenue.
2.4 Spa capacity (Facilities, therapists) is scheduled to achieve maximum
utilization.
2.5 All spas realize sales potential through effective visual merchandising and
appropriate training activities.
2.6 All products and treatments are priced to sell and are in relation to each
spa's client base.
- Relationships with all business partners in Thailand are maintained and
nurtured to mutual benefit.
3.1 Each business partner is proactively contacted and, if appropriate, met
regularly to ensure their satisfaction and concerns can be handled
effectively.
3.2 Spa Managers attend relevant regular host hotel meetings to ensure the
spa is integrated in the day-to-day as well as medium planning of the hotel
operation.
3.3 Spa Managers liaise regularly with the relevant host hotel departments to
maximize capture rates.
3.4 Suppliers view MSpa as a fair business partner. Doing business with MSpa
is a win-win proposition.
3.5 Business associations seek MSpa participation and involvement in their
activities.
3.6 Thai Government agencies refer to MSpa as a leader of the national Spa
industry.
- The MSpa Brand integrity is reinforced within all interactions and business units.
4.1 The MSpa Core Values are reflected in the way all MSpa employees conduct themselves.
4.2 All existing and future facilities, products and treatments reflect the core
values.
4.3 Annual business plans following the company standard are prepared for the whole company and each spa, outlining their business strategies for the coming 12 months.
4.4 Guest feedback, industry trends and competitor research are analyzed and shared regularly with the Executive Committee.
4.5 Brand positioning research is to be implemented and maintained.
4.6 Collateral for Thailand, individual spas and promotions is available in good
time.
- MSpa employees are continually developed and challenged to maximize their potential.
5.1 All employment decisions follow the MSpa recruitment guidelines.
5.2 Spa Managers and Assistant Spa Operation managers have access to
career development and guidance.
5.3 Spa Managers and Assistant Spa Operation managers performance is
closely monitored. Guidance and coaching are provided proactively and regularly.
5.4 An effective succession planning and mentoring scheme is in place to
support individual growth and company expansion.
To have a complete understanding of and adhere to the company's policy and procedures To have a complete understanding of and adhere to the company's policy related to fire, hygiene, health and safety To report for duty punctually and wear the correct uniform with the name badge at all time To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas
Job Specification
Position Requirements
- Bachelor's degree in Business and/or Hospitality Management
- At Least 3 years of experience as Spa Manager in a 5-star spa
- 2 years of multi-unit experience
- Spa therapy knowledge, presentation skills
- Keen on P&L
Personnel Requirements
- Strong knowledge of spoken and written English
- Drive for result
- Highly motivated and able to teach leadership skills
- Positive attitude toward leadership and teamwork
- Ability to relate in various cultures.
- Well-groomed and articulate
- Interest in Selling approach
- Service Mind
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