Solutions Engineer - ERP Presales

Job Description

• Act as a functional and technical resource throughout the sales process.
• Analyse customer requirements and recommend appropriate ERP solutions.
• Prepare and deliver product demonstrations, presentations, and webinars.
• Support the sales team during customer meetings and solution discussions.
• Respond to RFIs and RFPs related to Epicor products and solutions.
• Provide business-process expertise in manufacturing, accounting, distribution, and workflow analysis.
• Collaborate with Product Managers by sharing customer feedback and product-development requirements.
• Support channel partners and their Solutions Engineers in positioning and presenting Epicor solutions.
• Share knowledge and best practices within the regional Solutions Engineering community.
• Travel approximately 20%–50% within the region.

Requirements

• 5+ years of ERP presales experience or equivalent hands-on ERP operational experience.
• Candidates from ERP partners, distributors, or channel organisations may also be considered.
• Proven experience supporting both direct and channel sales.
• Strong knowledge of manufacturing business processes
• Knowledge of distribution and finance processes is an advantage.
• Strong presentation and product-demonstration skills, with the ability to explain both the business value and technical functionality of a solution.
• Experience with ERP platforms such as SAP, Microsoft Dynamics 365, QAD, Infor, IFS, Oracle EBS, Exact, Sage, Digiwin, or equivalent solutions.
• Fluent Vietnamese and professional English communication skills.
• Bachelor's degree in a relevant field.
• A degree in Industrial Engineering is an added advantage.