About Wati
Started as a WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system that goes beyond a single platform. We empower businesses that sell, support, and grow through conversations by observing customer intent in real-time, deciding the next best revenue action, and executing it seamlessly across marketing, sales, and supportall within WhatsApp and connected messaging channels.
Our Platform & AI Capabilities
Wati is designed for scalability and intelligence. Our AI-native platform simplifies complex customer communication operations through a unified inbox, a robust multi-channel messaging infrastructure, and no-code automation. At the heart of our solution is Astra, our intelligent AI layer, which helps you create AI Agents for all customer interactions and all your messaging platforms. By integrating AI agents into the ecosystem, we enable businesses of all sizes to deliver measurable ROI and build deeper customer relationships.
Our Backing & Partnerships
Trusted by over 16,000 customers across 190+ countries, Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta and Google, we maintain the highest standards of platform excellence and integration.
About The Role
We are looking for a
Software Engineer I (Backend) to join our growing engineering team in Vietnam. In this role, you will work on building, maintaining, and improving backend services and APIs that power Wati's SaaS platform. This position is ideal for early-career engineers who are eager to learn, write high-quality code, and grow in a fast-paced, collaborative environment.
You will work closely with senior engineers, product managers, and frontend teams while gaining hands-on experience with scalable systems and real-world production workloads.
Key Responsibilities
- Develop, test, and maintain backend services and APIs that power WATI's SaaS platform and WhatsApp Business solutions
- Work closely with frontend, mobile, and product teams to deliver new features and improvements efficiently
- Write clean and maintainable code, and contribute to system design discussions and code reviews
- Participate in code reviews and learn system design fundamentals from senior engineers
- Assist in debugging, troubleshooting, and improving performance of backend components
- Contribute to improving development workflows, CI/CD pipelines, and deployment processes
- Continuously learn new technologies and apply them to improve system reliability and scalability
Requirements
- Bachelor's degree or above in Computer Science, Engineering, or related field
- 2-3 years of experience in backend development
- Required: Experience with backend development using Golang or C# .NET
- Basic understanding of databases (SQL or NoSQL) and RESTful APIs
- Basic understanding of version control (Git)
- Exposure to cloud platforms (AWS, GCP, or Azure) is a plus
Nice to have:
- Experience with MongoDB or PostgreSQL
- Basic knowledge of JavaScript or TypeScript
- Strong problem-solving skills, willingness to learn, and a collaborative mindset
- Comfortable reading and writing technical documentation in English
Why join us
- Be part of a diverse, globally distributed team
- Enjoy a collaborative, transparent, and empowering culture
- Competitive compensation and flexible working arrangements
- Work at the forefront of AI and SaaS innovation and make real impact
