Social Media Manager

Position: Social Media Manager

Key Responsibilities

- Strategic Planning & Ownership: Develop and champion the social media strategy for key client accounts, ensuring direct alignment with their business KPIs.

- Team & Resource Leadership: Manage, mentor, and guide the Social Strategists. Optimize workflow and resource allocation to ensure high-quality, on-time delivery across all campaigns.

- Performance Accountability: Own the overall social performance and social listening dashboard. Deliver executive-level reporting that translates complex analytical findings into clear, prescriptive actionable insights for clients.

- Client & Cross-Functional Management: Act as the primary social strategic consultant to the client's marketing leadership. Facilitate seamless collaboration between Social Strategy, Creative, Media, and Account teams.

- Risk & Crisis Mitigation: Establish protocols for social monitoring and crisis management, ensuring brand safety and swift, appropriate responses to platform issues or brand sentiment spikes.

Skills & Requirements

- Experience: Minimum 5-7 years of progressive experience in social media strategy, with a proven track record of managing a team and complex accounts.

- Technical Proficiency: Expert knowledge of advanced social analytics tools and deep familiarity with native advertising platforms (Meta Ads Manager, TikTok Ads, etc.). Strong skills in data visualization and reporting decks (PowerPoint/Keynote).

- Leadership Skills: Proven ability to lead and present sophisticated strategic plans to C-level clients. Strong negotiation and conflict resolution skills.

- Metrics Focus: Demonstrated ability to define and measure success beyond vanity metrics, focusing on conversion metrics and ROI.

- Communication: Excellent written and verbal communication skills, with proven experience in formal client presentation settings.