SLL HAP_Customer Service - Test Assignment

Job Description

Role's Objective
Fully following work procedure and timely & well control related document and job record.
Provide excellent customer services to satisfy clients need.
Be able to manage on-process order status.
Well-understand scope of test items (both Chemical & Physical tests).
Fully study & clearly understand testing program of many buyer branches.
Ability on using several company softwares

Specific Responsibilities
Study testing manual & advise to Order Controller team or client.
Communicate with client to clarify test query & follow up.
Sample breakdown & assign appropriate test item(s) of sample component(s)
Take sample photo.
Save & name sample photo
Be able to use several company software.
Input correct & updated report due- date into system
Arrange & summary account information in folder Buyer Manual in internal share drive
Handle internal query on order status.
Clarify unclear point of testing manual with Key Account Manager.
Deliver company service to client
Able to satisfy client's need within scope of job
Willing on handling a new request/ procedure.
Able to cooperate with others teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement.
Other duties upon requested

Qualifications

University or above (Chemical or Textile/ garment industry)
Good communication skills (Listening to fully understand, Explanation clearly & easy to understand)
Fluently using English
Good at Microsoft Office (Word, Excel, Outlook, Power Point)
Strong social intelligence and influencing skill

Additional Information

Careful
Trustworthy
Systematic thinking
Situation behaviorskill
Active & willing to handle new things