Site Supervisor

SITE SUPERVISOR - HANOI

Shape the future of cities. Join our flow.

Welcome to KONE! We are a diverse team of over 60,000 employees, enabling safe, sustainable, and effortless people flow for billions of city dwellers every day. Innovating together across everything we do, we show the way for the good of our planet and its people. Here, you are welcomed as you are, your courage is celebrated, and your impact rewarded. Grounded by our strong roots stretching back over a century, our exciting journey continues join us and let's shape the future of cities together!

Why this role

Safety is the highest priority for a Site Supervisor

Site Supervisor ensures the safe, high-quality, and efficient installation of KONE solutions, aligned with the agreed scope, schedule, and budget. The Field Supervisor leads the installation team, coordinates with builders and contractors, and ensures readiness for customer and maintenance handovers. They also serve as the key site contact for customers and stakeholders, supporting Sales, CSE, and Project Managers throughout the installation process.

What will you be doing

Site supervision:

• Safety, Quality & Compliance: Ensure safe, high-quality, and productive installation and handovers. Enforce KONE installation methods and tools, conduct risk assessments when deviations are needed, and resolve non-conformities in collaboration with the Project Manager.
• Site Preparation & Execution: Lead proactive site readiness, including audits, customer deliverables, and resolution of issues. Review and manage site execution plans, field costs, and installation activities from pre-delivery to handover.
• Material & Milestone Management: Plan and coordinate material requests (MS 3x), deliveries (MS 3c), and site logistics. Confirm S-plan milestones (35z) and support payment verification in line with contract terms.
• Team Coordination & Handover: Organize installation schedules, resources, and tools. Conduct handovers to KONE and subcontractor teams, clarifying scope, deadlines, and target hours. Facilitate regular team huddles to maintain workflow and reduce waste.
• Commercial Oversight & Reporting: Drive variation sales and change orders, ensuring cost recovery. Oversee installation documentation, time sheets, progress reporting, cost tracking, and schedule adjustments.
• Quality Assurance & Finalization: Verify installation quality, perform final testing, and close outstanding issues. Ensure successful handover to maintenance and manage environmental compliance, including waste and hazardous materials.

Customer Relationship management:

• Serve as the primary site contact for the customer, ensuring proactive, timely communication and effective use of relevant tools.
• Drive customer satisfaction by delivering a professional installation experience focused on safety, quality, and transparency.

People leadership and subcontractor relations:

• Ensure all installers, testers, and contractors are properly trained, certified, and competent to perform assigned tasks.
• Promote a safe, motivated, and supportive work environment for all site operatives.
• Identify training needs and coordinate with line managers, HR, subcontractors, and procurement to address skill gaps.
• Manage and develop team performance, fostering accountability and continuous improvement.
• Build and maintain professional, proactive relationships with subcontractor teams, ensuring they meet agreed commitments.

Continual improvement:

• Champion the use of Lean principles to enhance standard work practices.
• Empower the installation team to identify inefficiencies and drive improvements through collaboration.
• Coach and support the team in adopting better ways of working.
• Facilitate the use of Lean tools (e.g., Go & See, retrospectives, improvement sessions) to uncover root causes and share actionable insights.
• Promote and celebrate team-led improvements, recognizing contributions that foster a culture of continuous learning and excellence.

Are you the one

Education:

• Bachelor's degree in Engineering (Mechanical, Electrical), Construction Management, or a related technical field.
• Vocational or technical training in elevator/escalator installation or maintenance is a plus.

Experiences:

• Minimum 35 years of experience in field supervision, site management, or installation of elevators, escalators, or similar mechanical systems.
• Proven track record in managing installation teams and subcontractors on construction sites.
• Experience working with Lean principles and continuous improvement methodologies.
• Familiarity with safety regulations, quality standards, and construction site protocols.

Skills:

• Safety & Compliance: Deep understanding of safety standards and commitment to maintaining a safe work environment.
• Technical Expertise: Strong understanding of installation processes, mechanical systems, and site logistics.
• Leadership: Ability to lead, motivate, and develop teams; skilled in conflict resolution and team empowerment.
• Project Management: Competent in planning, scheduling, and managing resources to meet project milestones.
• Communication: Excellent interpersonal and customer-facing communication skills; able to coordinate with multiple stakeholders.
• Problem Solving: Proactive in identifying issues and implementing effective solutions.
• Lean & Continuous Improvement: Knowledge of Lean tools and techniques; ability to drive process improvements.
• Digital Literacy: Comfortable using digital tools for reporting, documentation, and communication (e.g., MS Office, project management software).