The Service Support plays a key role in supporting the Sales & Service organization by ensuring efficient coordination of service-related activities, accurate sales administration, and seamless communication between customers and internal stakeholders. This role contributes to high customer satisfaction, operational excellence, and effective service delivery.
Responsibilities / Tasks
Sales & Service Administration
- Prepare, process, and manage sales quotations, proposals, service agreements, and related documentation.
- Ensure all sales and service documentation is complete, accurate, and properly filed in accordance with company policies.
- Maintain and regularly update customer records, pricing, and sales/service data in CRM and ERP systems (e.g., SAP, AXAPTA).
Order & Service Coordination
- Track and follow up on service orders, spare parts orders, delivery schedules, and invoicing status.
- Coordinate closely with logistics, finance, service engineers, and other internal teams to ensure timely and accurate order fulfillment.
- Act as a liaison between customers and internal departments to resolve issues and provide updates on service progress.
Customer Support
- Respond promptly and professionally to customer inquiries related to service orders, deliveries, and documentation.
- Provide timely updates on order status and service timelines to customers.
- Support customer satisfaction by ensuring clear communication and follow-through on commitments.
Reporting & Data Management
- Generate regular sales and service reports, including order tracking, backlog, and performance summaries.
- Assist in sales and service forecasting, budgeting, and data analysis as required by management.
Sales & Service Team Support
- Provide administrative support to the Sales & Service team, including travel arrangements, meeting coordination, and calendar management.
- Assist in organizing customer visits, service meetings, product demonstrations, exhibitions, and industry events.
- Support ad-hoc projects and initiatives related to service operations and commercial activities.
Other
- Perform other tasks and responsibilities as assigned by the Line Manager.
Your Profile / Qualifications
Education
- Bachelor's degree in Business Administration, Engineering, Supply Chain, or a related field.
Experience
- Minimum 2–4 years of experience in sales support, service support, or customer service roles, preferably in an industrial, engineering, or multinational company environment.
- Experience working with ERP and CRM systems such as SAP or AXAPTA is highly preferred.
Skills & Competencies
- Strong administrative, coordination, and organizational skills.
- High attention to detail with the ability to manage multiple tasks simultaneously.
- Customer-oriented mindset with good problem-solving abilities.
- Strong communication skills in English and Vietnamese, both written and verbal.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
- Ability to work effectively in a cross-functional and multicultural environment.
Personal Attributes
- Proactive, reliable, and well-organized.
- Able to work independently as well as part of a team.
- Comfortable working in a fast-paced, matrix organization.
Did we spark your interest
Then please click apply above to access our guided application process.
