Job Description:
- Working hours: 8:00 AM – 6:00 PM, Monday to Friday
- Location: Company Office, 6 Thang Long Street, Tan Binh District
1. Job Overview
This position aims to receive all personal enquiries and redirect them to the correct party or forward to department coordinators, all in a timely, efficient and professional manner.
2. Key Responsibilities
CDF - Customs Declaration Forms:
- Receive, check, and process the Customs Declaration Forms (CDF) when customers come to submit the CDF at GTW.
Payment & Cargo Pickup Handling
- Check storage charges (SC), coordinate with external partners to issue invoices, and collect payment from customers.
- Collect tax payments, SC charges, and handling fee charges when customers request cargo pickup at Gateway (GTW).
Front Desk & Request Handling
- Handle enquiries from visitors at reception counter and transfer them correctly and timely.
- Making efforts to listen and understand the customer (both internal and external); giving high priority to customer satisfaction.
- Work independently and make accountable logical decision. Ability to analyze situations and feedback any irregularities later to superior.
- Express ideas effectively in individual visitors and group situations (including nonverbal communication); adjusting language or terminology to the characteristics and needs of the listeners.
- Accomplish tasks through concern for all areas involved; accurately check processes and tasks; maintain watchfulness over a period of time.
- Maintain records of visitors and the neatness at the reception area.
3. Requirements
- Completed high school education.
- 1–2 years of relevant experience in Call Center, Reception, Front desk environment in a service/logistics industry (preferable).
- Fluent English skills, both written and spoken.
- Computer Typing skills (at least 25 words/minutes preferable)
- Good customer service mindset and communication skills.
- Ability to handle customer enquiries and coordinate with internal teams effectively.
- Careful, responsible, and able to follow operational procedures accurately.
4. Benefits
- Gross salary: 9,600,000 / month
- 13th month salary bonus (pro-rated)
- Full SHUI
- Strong career support & lots of opportunities in an international environment
- Professional coaching & feedback culture
