Job scope:
- Handle all issues related to after-sales service of instruments and reagents in the related areas.
- Support Sales team to satisfy clients by providing professional technical services, training and consulting clients.
Key Roles and Responsibilities
- Do routine maintenance of instruments in appointed areas to make sure instruments run according to specifications and give stable and correct results.
- Pay trouble shooting service visits to clients upon request to solve urgent problems with instruments.
- Suggest necessary change of consumable and replaceable spare parts for instruments.
- Register for spare parts taken out from office and return default spare parts to office.
- Suggest temporary arrangement for instruments if spare parts are not available in stock.
- Receive new instruments from importers and check them upon request.
- Deliver instruments to clients and do training to users.
- Coordinate with Reagent Application Technician to handle product complaint of reagents and reagent application.
- Support Service Supervisor to forecast spare parts for stock.
- Make reports after service visit, travelling and on monthly basis.
- Support sales division to collect and evaluate information from clients and in the market, including competitors and competitive products.
- Continuously develop product knowledge through self-study and provided training.
- Support and contribute to general business development of the company.
- Other jobs assigned by Line Manager.
Position Requirements
1. Education:
- University graduated in Biomedical/Electronic Dept.
2. Work Experience:
3. Language:
- Mandatory: Vietnamese and English (Basic proficiency in reading and writing technical documents).
4.Hardware/ Software Skills:
- Familiar with Microsoft Office tools (Word, Excel, Outlook).
- Additional knowledge or technical skill is a plus.
5. Special Skills:
- Good communication and interpersonal skills.
- Good technical analysis and problem-solving skills.
- High responsibility, work hard and willing to travel.
