About HRS
HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.
About the role
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area within Vietnam. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software.
Location
Candidates from the following locations are welcome to apply: Vietnam
What you will be doing
- Provide telephonic/remote/onsite support for all OPERA products, with QA skills advantageous.
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.
- Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
- Assist with the occasional implementation, testing, and writing of documentation
- Test and troubleshoot new versions prior to release.
- Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
- Log and manage support cases with 3rd parties.
Requirements
- Good interpersonal skills with both customers and cross-functional teams.
- Experience with hotel systems (e.g., OPERA, MICROS/Simphony)
- Basic networking, Windows systems, and IT troubleshooting
- Strong communication and problem-solving skills
- Ability to work under operational pressure
- Hospitality IT experience preferred
- Willingness to travel for multi-property support, deployments, and urgent on-site assistance
- Optional: Database administration experience (Oracle/SQL Server)
LANGUAGE REQUIREMENTS:
- Fluency in English and local language, both written and spoken
WE OFFER:
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
- Competitive annual bonus scheme.
- Remote/flexible working.
