ABOUT THE JOB
- Oversee project P&L and project costs.
- Manage service delivery for assigned projects, ensuring smooth operations.
- Monitor consultant attendance, ticket registration, follow-up, and escalation handling.
- Implement and maintain knowledge management practices.
- Track project KPIs including volume, SLA, and other key metrics; initiate action plans to maintain committed KPI levels.
- Conduct project reviews and ensure follow-up action plans are executed.
- Manage internal onsite support resources, including attrition monitoring and participation in the recruitment process.
- Coordinate with vendors to fulfill project resource requirements; monitor subcontractor performance and drive improvement.
- Lead team members through performance reviews, coaching, skill matrix development, and career development planning.
- Anticipate attrition risks and implement preventive action plans.
- Stay updated on IT service market trends and share best practices.
- Propose service improvements and evolution based on emerging technologies.
ABOUT YOU
- Bachelor's Degree in Computer Science, Information Technology or related field.
- Minimum 6+ years of experience in the IT service industry.
- 3+ years of experience in leading a team of at least 5 headcounts.
- Experience in multicultural, client-facing roles, including operational review and escalation/complaint management.
- Analytical skills and experience in process, workforce, and budget management.
- Overseas team management experience is a plus.
- PMP and ITIL certifications are preferred.
- Fluent English communication.
- You demonstrate a proactive attitude, flexibility, and the ability to work under pressure.
WHY AMARIS
- Competitive salary and 13th-month salary
- 14+ annual leaves per year
- Premium healthcare insurance, starting from your probation period
- Project reviews and yearly performance appraisals
- Annual company trips
- Teambuilding activities: Team lunch/dinner, events, and celebrations, sports clubs (football, yoga, badminton, etc.)
- International team with flexible working time
- Tailor-made career path
- Technical workshops and training courses
- Mobility: Opportunities to be on-site abroad in our offices in over 60+ countries
Equal Opportunity
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
