Service Center Representative Supervisor II

Posting Details

Position Information

RHS Job Title Service Center Representative Supervisor II Job Description

Pay Rate: $14.73/hr.

Location: River Trail Neighborhood (Owen and McDonel)

As a Level ll Receptionist Supervisor, you will be responsible for supporting the Neighborhood Administrative Coordinators in supervising Level I employees. You will also provide support functions to the Receptionist Supervisor Level III. This position will perform administrative & customer service tasks as well as setting standards for other employees.

Successful candidates will learn real world work skills such as time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an office functions and how to build relationships while demonstrating outstanding customer service.

Typical Duties May Include

• Follow up with employees individually to assess knowledge
• Train level I Service Center Receptionists and assist with fall training program
• Assist with scheduling new hires for training shifts
• Assist in supervising student employees in completing the following tasks: loaning items, checking residents in/out, and checking out loaner keys/access cards
• Assist with supervising student employees while on shift to ensure procedures and protocols are followed. This may include covering a desk in the absence of a scheduled employee.
• Handle problems and conflicts rationally, quickly, and correctly
• Check email and communication logs while on shift
• Complete rounds to physically check in with staff at service centers
• File necessary paperwork and restock service center supplies as needed
• Complete key and access card audits
• Supervisors are expected to continue to work desk shifts as assigned
• Attend all staff and supervisor meetings as scheduled
• Find side projects to complete/assign tasks
• Other duties as assigned
  
  

Learning Outcomes/Transferable Skills

You will learn real world work skills such as time management, professional excellence, balancing of priorities, interpersonal communication, and working as a part of a diverse team. You will also gain a deep understanding of how an office functions and how to build relationships while demonstrating outstanding customer service.

If you have any questions about applying for this position please contact Eric Christensen at [Confidential Information]

Required Qualifications

Be enrolled as a student at Michigan State University (during academic year)

• Demonstrate commitment to outstanding customer service
• Must be a motivated self-starter and able to complete tasks in a timely manner with minimal supervision
• Good communication skills (written and verbal) and be positive and respectful, especially when working with a diverse population
• Must be dependable and reliable
• Must be able to return early in the fall semester to assist with scheduling and training
• Must be able to work Move in Weekend
• Must be able to work through finals week
• Be able to work nights and/or weekends
• Must be able to work over semester breaks and holidays (if needed)
• Be able to lead and motivate a team
• Preference given to candidates with prior experience in management
• Must have a working knowledge of Microsoft Office
  
  

Key Competencies

• Effective Communication
• Customer Orientation
• Interpersonal Skills
• Teamwork & Cooperation
• Takes Responsibility
  
  

Preferred Qualifications

Ideal candidate would be available to work summer

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Physical Demands

Must be able to move up to 20 pounds

Must be able to stand and/or sit for long periods of time

Work Hours

15-25 hours per week (potential for additional hours based on time of year/business needs

Work Location Rivertrail Service Centers (Loc)

Posting Detail Information

Posting Number 20155248P Open Date 12/02/2025 Close Date 02/27/2026 Open Until Filled No Special Instructions for Applicant Applicant Availability Form

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Have you ever been disciplined within the University Judicial/Legal system If yes, please explain. (Open Ended Question)
• * How many hours are you available to work a week
• 0-5
• 5-10
• 10-15
• 15+
• * If scheduled, would you be available to work nights and/or weekend shifts
• Yes
• No
• * When is your expected graduation date (Semester and Year) (Open Ended Question)
• * Would you be able to give the interviewer your work availability during the interview if you are selected for an interview
• Yes
• No
  

Documents Needed To Apply

Required Documents

• Resume
  
  

Optional Documents

• Cover Letter