Position Summary
The Service & Application Engineer is responsible for providing technical support, application training, installation, calibration, troubleshooting, and repair for Hexagon MI measurement systems—including CMMs, Vision systems, and other metrology equipment
.
This position will primarily focus on providing service support to Chinese customers in Vietna
m.
The role also supports technical sales activities with demonstrations, application studies, and customer training, ensuring high customer satisfaction and contributing to business grow
th.
Key Responsibili
tiesInstallation, Calibration & Mainten
- anceInstall, set up, and configure CMM, Vision, and metrology systems at customer si
- tes.Conduct pre-installation site surveys to assess environmental, power, and space requireme
- nts.Perform calibration, verification, and testing according to Hexagon MI standa
- rds.Carry out preventive and corrective maintenance, including component replacem
ent.
Troubleshooting & Technical Su
- pportDiagnose hardware, software, performance, and measurement accuracy is
- sues.Conduct root-cause analysis and provide corrective action solut
- ions.Provide remote technical sup
- port.Maintain accurate service documentation and rep
orts.
Application Engineering & Customer Tr
- ainingConduct training on metrology software and machine opera
- tions.Prepare demos, application studies, and training mo
- dules.Provide CMM and Vision programming tra
ining.
Customer Engagement & Technical Sales
- SupportSupport sales with demos, trials, and technical present
- ations.Assist with customized contract inspection pr
- ograms.Maintain strong customer service and s
upport.
Qualifications & Requ
- irementsDiploma or Degree in Mechanical, Mechatronics, Electrical & Electronics Engineering, or relevan
- t field.Knowledge of metrology, GD&T, and inspection pr
- ocesses.Experience with CMMs, Vision systems, CNC, CAD/CAM is an ad
- vantage.Proficient with Microsoft Office and PC-base
- d tools.Strong communication and presentation
- skills.Analytical, customer-oriented, proactive, and self-mo
- tivated.Able to work independently and i
- n teams.Fresh graduates who are fast learners are welcome t
- o apply.Chinese language verbal communication skill is preferred. Experience of working in Chinese company or providing service to Chinese customers is
a plus.
