Service Advisor - Porsche Center Saigon

Objective:

To establish and maintain a high level of customer satisfaction, by providing excellent service and following the Porsche service processes

Responsibilities:

Ensuring customer satisfaction at all times

Ensuring vehicle reception & handover according to Porsche standards (Porsche 7 step process)

Ensuring an efficient and fast service process

Scheduling repair appointments considering workshop capacities, and ensuring minimal waiting times for customers

Coordinating vehicle repair requests with workshop and parts department

Coordinating work with car care team and assign work to car care team

Coordinating work with body and paint shop

Proactive part, accessories and labor sales

Creating quotations, job cards and invoices

Quality control of serviced vehicles

Administration of customer, vehicle and job data in DMS and Porsche IT systems

Customer relationship management activities (e.g.: complaint management/ warranty & service follow-up/ etc.)

Supporting After Sales marketing activities (e.g. Service Clinic, Car Cosmetic Campaigns, T-equipment Campaigns etc.)

Ensuring tidiness and cleanliness of working area at all times

Ensuring adherence to dealership processes and policies

Participating in overseas and in-house training courses

Supporting other operational areas and departments if required.

Other ad hoc assignments and projects

Requirements:

Good knowledge of vehicle systems and technologies

2 years of practical working experience as technician

Computer skills (Microsoft Office)

Intermediate level English skills (written and spoken)

Very good communication skills

Quality and customer focused approach

Dynamic, positive, confident, self-motivated and good team player