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Senior Workforce Management - Operations, SPX Express

spx express
4-6 Years
Ho Chi Minh, Vietnam
  • Posted 4 hours ago
  • Be among the first 10 applicants

Job Description

Job Description

  • Closely monitor daily BPO performance, take action internally & externally to achieve SLA. Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas.
  • Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
  • Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
  • Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality.
  • Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
  • Contribute & process vendor evaluation with internal teams.
  • Other tasks are assigned by the Company from time to time.

Requirements

  • Min 4+ years of experience in workforce management or related roles.
  • Solid communication and stakeholder management skill, both internally and externally.
  • Data and SOP-driven, with strong problem-solving and decision-making abilities.
  • Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.
  • Willing to be hands-on with solid project management and execution abilities.
  • Result-oriented and proactive approach in identifying and capitalizing on opportunities.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Bpo Management
Employment Type:
Full time

About Company

Job ID: 152553777

Last Updated: 21-08-2026 00:26:51 AM
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