Senior Vendor Management Specialist

ABOUT ESOFT

Esoft, part of the Esoft Group, is a leading global player in the real estate marketing sector, providing innovative post-production services such as photo editing, video editing, floorplans, and 3D visualization. With a presence in markets like the US, Europe, Australia, and New Zealand, Esoft delivers high-quality solutions with quick turnaround times, leveraging technology-driven systems for innovation and scalability. Our core valuesquality, credibility, openness, innovation, care, and passiondrive us to create a positive impact for our clients and employees alike. Esoft is committed to fostering a happy and professionally enriching work environment, as underscored by our award-winning CSR policy and employee ethics. Visit www.esoft.com for more information.

JOB PURPOSE

The Senior Vendor Management Specialist acts as an independent partnering focal point for the extended workforce ecosystem, ensuring effective coordination, transparent feedback flow, and operational readiness across all resource types (vendors, freelancers, outsourced groups).

This role strengthens governance, engagement, and performance consistency without direct line management authority, operating through influence, coordination, and structured communication.

JOB DUTIES

Execute any or all of the following responsibilities as directed and allocated by the superior and/or manager

1. Workforce Readiness

- Ensure full onboarding readiness (system access, documentation, workflow alignment, training completion) before and during go-live for all resource types.

-Coordinate vendor onboarding for new partners and upsell expansion of existing vendors.

- Manage contractual procedures including pricing negotiation and commercial clarification.

- Ensure pricing transparency and alignment with approved workforce cost framework.

- Validate vendor capability readiness before operational deployment.

2. Workforce Coordination & Performance Visibility

- Act as the primary coordination focal point between production and external workforce.

- Maintain structured visibility on utilization, productivity, and quality performance.

- Monitor work allocation flow and flag bottlenecks or misalignment across resource types.

- Support optimization of external workforce deployment.

3. Feedback Governance & Engagement

- Serve as a neutral and trusted communication channel for external workforce.

- Establish and maintain a structured two-way feedback loop.

- Identify early engagement or retention risks.

- Escalate concerns related to pricing clarity, workload fairness, or process gaps.

- Support consistency in governance and communication standards.

Others related tasks related to Workforce management as assigned by Head of Department

COMPETENCY REQUIREMENTS

Education

- Bachelor's degree in Business Administration, Human Resources, Operations Management, Supply Chain, or related fields.

Professional knowledge

- Solid understanding of extended workforce models (vendors, freelancers, outsourced teams, part-time workforce).

- Knowledge of contractual procedures and commercial terms, including pricing negotiation principles.

- Strong understanding of Esoft products and process.

Supplementary knowledge

- Familiarity with workforce cost structures and basic financial impact analysis.

- Understanding of onboarding frameworks, governance standards, and performance tracking systems.

Functional Skills

- Strong workforce coordination and stakeholder management skills.

- Ability to influence without direct authority.

- Structured issue escalation and governance mindset.

- Strong communication skills in both Vietnamese and English.

- Ability to consolidate feedback into actionable insights.

Managerial Skills

- Neutral and trustworthy personality.

- High ownership and accountability.

- Ability to operate independently in cross-functional environments.

- Calm under operational pressure and capable of handling conflicts constructively.

- Strong relationship management capability.

Supplementary Skills

- Data-driven decision making

- Teamwork

- Proficient computer skills

- Interviewing skill

Attitude/Attributes

- High adaptability with fast-pace changes

- Strong service mindset and responsiveness

- Good communication & collaboration

- Professional client centric mindset

- Demonstrate on 6 core values of Esoft (Open; Care; Credibility, Quality, Passion; Innovation)

Experience/

- Minimum 46 years of experience in workforce coordination, vendor management, outsourcing operations, or similar roles.

- Experience working across production and external resource ecosystems is preferred.

Other requirements

- Strong commitment to flexible working hours, ensuring continuous support for the team including weekend and public holidays if any.

WHAT WE OFFER

We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide a dynamic workplace where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

• Attractive package
• 100% SHUI in probation, premium healthcare package for individuals and family
• 12 AL/ year and 12+ WFH days/year
• Daily meals support
• An opportunity to grow your career in a successful, international company with marketleading and innovative solutions.
• A dynamic, collaborative, and multicultural working environment that values creativity, innovation, respect, and equality.
• Opportunity to learn from experienced leaders and managers
• Continuous learning through training programs, mentorship from experienced leaders, and participation in meetings, events, and networking activities.

Working location: 348 Kim Nguu, Bach Mai, Hanoi

Flexible working hour, Mon-Fri